Front Desk Clerk - Rockford, United States - Rosecrance

Description

** Front Desk Clerk**

**Job Category****:** Clerical **Requisition Number****:** FRONT006031 Showing 1 location **Job Details**

**Description**

**Work Hours: Mon-Fri-8am-4:30pm**

About **Us:**

Rosecrance seeks dedicated individuals to provide the highest quality care to treat substance use disorder and mental health issues. Were focused on one thing: Providing the best opportunity for long and lasting recovery.

With more than 40 locations, Rosecrance offers high quality and efficient comprehensive services for children, adolescents and adults. We hold ourselves and our staff to very high standards and in return for excellence we provide a comprehensive salary and benefit package including health, life, dental and vision insurance, retirement plan with company match, licensure expense reimbursement, and paid time off bank.

**Position Purpose:**

To maintain a well-organized office in accordance with policies and procedures. Will be responsible for the well-being and care of clients, visitors and interaction with family members in the center and for assisting the clinical staff with streamlining any clerical functions.

**Essential Responsibilities:**

Work prescribed hours prescribed and be available to work additional hours when necessary.

Greet clients and visitors, collect and post payments

Complete opening demographics and paperwork with the client in the EHR

Maintain scheduling logs including referral and intake schedules

Answer and direct calls appropriately; making reminder and prescription calls

Internal and external distribution of mail

Conduct financial interviews with clients, update and register clients in database

Review clinical date and communicate discrepancies with supervisors

Maintain visitors log, prescription log and intake log

Review doctor's appointment logs

Close office per clinical protocol

Assist office support tram as needed

Other responsibilities as assigned

**Qualifications/Skills**

High school diploma or equivalent

Strong customer service skills and customer service oriented

Phone and/or switchboard experience

General understanding of Mental Health

Organization and multi-tasking abilities

Ability to communicate effectively and efficiently

Must be able to work independently and with a team

General knowledge of MS Office

Keyboarding and ten-key experience, minimum 35 wpm typing

Rosecrance is an equal opportunity employer.

EEO is the Law -

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