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IT Engineering Technician - Miami - Pella
Description
Information Technology Engineering Technician
The Information Technology Engineering Technician is responsible for the technical support of end users. First line of troubleshooting issues and handling user requests. Develops and follows standard work documents for repeatable issues. Strong customer service skills are essential.
Responsibilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
90% Day to day support of existing environment Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance) Tier 3 support will be handed off to other teams.
10% Personal Development Development and coordination of small project tasks or assist other team members in developing project plans for larger projects.
Responsibilities outside of normal business hours Rotating support for some weekend work, off hours on call support and backup for shift coverage.
Performs other duties, tasks, and projects as assigned
Qualifications
Apply technical / functional expertise
Self-starter with a self-motivating attitude
Strong interpersonal skills
Good communication skills
Strong problem-solving skills
Ability to work with a diverse group of individuals
Extensive knowledge of computers systems and software
Ability to work independently or in a team within an open office environment
Strong research and analytical skills
Networking
Scanning technology
PC Fundamentals
Basic programming
Associate degree or comparable work experience
Specialist areas of experience preferred:
Experience in related field highly preferred
Technical / functional skills:
Basic understanding of any of the following:
PC operating systems
Microsoft development tools
PDSN and Distribution systems
Competencies
Collaboration Skills
Communication Proficiency
Team member Focus
Decision Making
Learning Orientation
Personal Effectiveness/Credibility
Problem Solving/Analysis
Teamwork Orientation
Technical Capacity
Work Relationships (Internal & External)
INTERNAL
Team Members at all levels of the organization
EXTERNAL
Customers
Vendors
Suppliers
Work Environment
Modern office environment including access to computer facilities is provided. A team member in this position works in an environment in which safety, environmental and health concerns may demand constant attention. Strict adherence to Company policies, rules, and regulations in these areas is required. A team member in this position must focus on customer's expectations, prevent problems, and strive for continuous improvement resulting in improved results for themselves, customers and other team members.
Physical Demands
While performing the duties of this job, the team member is regularly required to talk or hear. The team member is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The team member is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The team member must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Travel
5-10% travel is expected for this position
Location
This position is based in Medley, Florida but travel to multiple sites. Relocation assistance is not available for this position. It will be the responsibility of the successful candidate to arrange accommodation to Medley.
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