IT Engineering Technician - Miami - Pella

    Pella
    Pella Miami

    1 week ago

    Description

    Information Technology Engineering Technician

    The Information Technology Engineering Technician is responsible for the technical support of end users. First line of troubleshooting issues and handling user requests. Develops and follows standard work documents for repeatable issues. Strong customer service skills are essential.

    Responsibilities

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    90% Day to day support of existing environment Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance) Tier 3 support will be handed off to other teams.

    10% Personal Development Development and coordination of small project tasks or assist other team members in developing project plans for larger projects.

    Responsibilities outside of normal business hours Rotating support for some weekend work, off hours on call support and backup for shift coverage.

    Performs other duties, tasks, and projects as assigned

    Qualifications

    Apply technical / functional expertise

    Self-starter with a self-motivating attitude

    Strong interpersonal skills

    Good communication skills

    Strong problem-solving skills

    Ability to work with a diverse group of individuals

    Extensive knowledge of computers systems and software

    Ability to work independently or in a team within an open office environment

    Strong research and analytical skills

    Networking

    Scanning technology

    PC Fundamentals

    Basic programming

    Associate degree or comparable work experience

    Specialist areas of experience preferred:

    Experience in related field highly preferred

    Technical / functional skills:

    Basic understanding of any of the following:

    PC operating systems

    Microsoft development tools

    PDSN and Distribution systems

    Competencies

    Collaboration Skills

    Communication Proficiency

    Team member Focus

    Decision Making

    Learning Orientation

    Personal Effectiveness/Credibility

    Problem Solving/Analysis

    Teamwork Orientation

    Technical Capacity

    Work Relationships (Internal & External)

    INTERNAL

    Team Members at all levels of the organization

    EXTERNAL

    Customers

    Vendors

    Suppliers

    Work Environment

    Modern office environment including access to computer facilities is provided. A team member in this position works in an environment in which safety, environmental and health concerns may demand constant attention. Strict adherence to Company policies, rules, and regulations in these areas is required. A team member in this position must focus on customer's expectations, prevent problems, and strive for continuous improvement resulting in improved results for themselves, customers and other team members.

    Physical Demands

    While performing the duties of this job, the team member is regularly required to talk or hear. The team member is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The team member is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The team member must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    Travel

    5-10% travel is expected for this position

    Location

    This position is based in Medley, Florida but travel to multiple sites. Relocation assistance is not available for this position. It will be the responsibility of the successful candidate to arrange accommodation to Medley.


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