Production Support Manager (5452) - Washington D.C. - Eagle Harbor Inc

    Eagle Harbor Inc
    Eagle Harbor Inc Washington D.C.

    2 days ago

    Description
    Eagle Harbor, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking aProduction Support Managerto join our Team in Washington, DC.
    Responsibilities:
    • Manage administrative, personnel, and operational processes to meet production goals and timelines for passport and secure document issuance.
    • Plan, direct, and coordinate daily production activities across passport processing functions, including intake, cashiering, imaging/scanning, data entry, quality control, printing, and distribution.
    • Ensure compliance with applicable statutes, regulations, and policies governing passport and secure identity document processing.
    • Supervise staff performance, attendance, and conduct; document issues and recommend appropriate personnel actions in accordance with policy.
    • Develop, implement, and oversee training programs to ensure staff are properly trained in passport processing procedures and quality standards.
    • Monitor production reports and workflow to ensure efficiency, accuracy, and adherence to passport production targets.
    • Oversee customer service and post-production support activities, including searches, reissues, rewrites, and issue resolution.
    • Provide operational recommendations to leadership regarding staffing, resources, and process improvements to support passport production goals.
    Requirements
    • Bachelor's degree in business, operations management, public administration, or a related field, or equivalent experience.
    • Proven experience managing production or operational teams in a high-volume, regulated environment, preferably involving passport or secure identity document processing.
    • Working knowledge of passport issuance processes and familiarity with applicable statutes, rules, and regulations governing U.S. passport operations.
    • Experience interpreting and enforcing policies, procedures, and compliance requirements within a government or government-contracted setting.
    • Demonstrated ability to train, supervise, and evaluate staff to meet production, quality, and security standards.
    • Strong organizational, communication, and problem-solving skills with the ability to manage competing priorities.
    • Experience reviewing production reports and using performance data to monitor workflow and achieve production goals.
    VEVRAA Federal Contractor
    Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

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