Operations Manager - Conway - RAS Logistics

    RAS Logistics
    RAS Logistics Conway

    1 week ago

    Description

    Job Type

    Full-time

    Description

    Job Description

    At RAS Logistics, we specialize in final mile delivery for major retailers, focusing on large consumer goods such as appliances and furniture. With a mission to deliver best-in-class service from warehouse to doorstep, RAS combines technology, logistics expertise, and customer-first values to create seamless home delivery experiences across the U.S.

    Position Summary:

    The Operations Manager oversees day-to-day logistics, contractor performance, and service excellence in a high-volume delivery environment. This role is responsible for managing a team of supervisors and contractors, driving operational efficiency, and ensuring customer satisfaction through executional excellence.

    Key Responsibilities:

    • Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management.
    • Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
    • Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
    • Recruit, onboard, and train delivery contractors and support personnel.
    • Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
    • Resolve escalated delivery issues and customer complaints promptly and professionally.
    • Collaborate with the corporate team to implement new policies, technologies, and process improvements.
    • Maintain a culture of accountability, performance, and continuous improvement.
    • Ensure compliance with DOT regulations and all applicable safety protocols.
    Qualifications:
    • Bachelor's degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience).
    • 3+ years of experience in operations or logistics management, preferably in final mile/home delivery.
    • Proven ability to manage teams, contractors, and time-sensitive logistics.
    • Strong analytical, organizational, and leadership skills.
    • Proficient with logistics software, route planning tools, and Microsoft Office Suite.
    • Excellent communication and conflict resolution skills.
    • Familiarity with DOT and safety compliance regulations.
    • Must have a valid driver license
    Job Type: Full-time

    Benefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

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