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Support Engineer(s) - San Jose, United States - Lynx Software Technologies UK Limited
Description
Lynx Software Technologies is seeking a Support Engineer who will be responsible for efficiently handling Technical Support issues and Continuation Engineering tasks with highest customer satisfaction.
Duties include ensuring quick and accurate handling of all TS (Technical Support) calls and CE (Continuation Engineering) tasks, ISO 9001 conformance and TS/CE activities, customer meetings, participate in troubleshooting technical issues which involves investigating sources, isolation of bugs, writing test procedures, recommending workarounds, and implementing enhancements, delivering fixes/patches & service packs to the customers.
A successful applicant must have:
BS/MS in Computer Science/EE plus a minimum of 8 years of experience required
Proficiency in Unix/Linux internals, C programming, device drivers
Strong Knowledge of Intel/ARM/PowerPC Architectures is essential
Experience with RTOS, Debug tools & Virtualization is a must
Good debugging skills required
Knowledge of Agile software development lifecycles
Good oral and written communication skills is a must
Strict adherence to processes as well as attention to detail is essential
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