Customer Experience Associate - United States
3 days ago
Job description
As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you'll be a part of something great- we give back 2/3rd of our earnings annually to the military community.We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate at the Exchange?
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
- Help customers by following the proper procedure for bagging merchandise and moving large or heavy items
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Cash handling experience preferred
- Excellent communication skills
- Basic computer skills
- Retail experience preferred
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer question
MUST BE AT LEAST 19 YEARS OR OLDER IN ORDER TO HANDLE/SELL ALCOHOL AND TOBACCO PRODUCTS.
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.
Work Challenges
May be required to work weekends and holidays.
Similar jobs
· Member Experience Associate - · Packard Ann Arbor · This position is located in Ann Arbor, MI. · More Than A Job · Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating ...
3 days ago
· Member Experience Associate - Chelsea · More Than A Job · Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offe ...
3 days ago
This position is based in Lansing, MI and will support multiple locations in the Lansing area. · The Member Experience Associate is passionate about delivering the best Member Experience to our members This team member will uncover needs, inspire possibilities, and deliver soluti ...
1 week ago
We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. · Greet every customer with eye contact and smile in your authentic way · Acknowledge every waiting customer as soon as they arrive to your lane to l ...
1 week ago
As a Customer Experience Associate in Hardlines, you are responsible for ensuring an exceptional guest experience in the Hardlines departments. You will assist customers in finding what they are looking for and ensure Hardlines is stocked with the products customers want. You'll ...
3 days ago
As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front en ...
3 days ago
WE WANT YOU ON OUR TEAM · Your FE Warren Exchange is actively recruiting for customer-focused, team-oriented individuals ready to make a difference, WHERE HEROES WORK · We're currently building our talent pool for future employment opportunities at your FE Warren Exchange. This m ...
3 days ago
This position is located in Ann Arbor, MI. The Member Experience Associate is passionate about delivering the best Member Experience to our members This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. · Proac ...
1 week ago
** $1,000 Hiring Bonus, Contact HR for details ** · As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. ...
3 days ago
As a Customer Experience Associate at the Exchange, you will be part of an award-winning team committed to hiring military members and their families. You will offer various retail opportunities with flexible scheduling, a great benefits package, training, career advancement and ...
1 week ago
· Call Center Member Experience Associate · Note: This position is located in our Contact Center in the Brighton, MI Headquarters building. Typical schedule 10:00am-7:00pm. Additionally, one Saturday/month 9:00 a.m.- 1:00p.m. Hybrid schedule (2 days remote, 3 days in person) ava ...
3 days ago
As a Customer Experience Associate in Furniture/Large Appliances, you will help customers discover new, innovative products and make shopping for furniture and large appliance fun and informative. As a Furniture/Large Appliances team member, your expertise will educate and excite ...
3 days ago
As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front en ...
3 days ago
Responsible for driving the customer experience through proactive and customer focused behaviors and actions. · Actively evaluates customers' needs by listening, providing solutions, · making recommendations to maximize customer satisfaction and Exchange brand loyalty. · ...
1 week ago
+This position is located in Hastings, Michigan. The Member Experience Associate is passionate about delivering the best Member Experience to our members This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. · ...
1 week ago
** $1,000 Hiring Bonus, Contact HR for details ** · As a Customer Experience Associate at the Exchange, you will be a part of an award-winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. ...
3 days ago
Caregility es un proveedor de soluciones de telemedicina que conecta cuidado a cualquier lugar. Estamos buscando a un Asociado de Experiencia del Cliente (CXA). El rol es tiempo completo exento (asalariado). Este será un papel remoto abierto a candidatos dentro de Estados Unidos. ...
1 month ago
We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our Express and Class 6 stores. · Greet ever ...
1 week ago
We are looking for Customer Experience Associates in various locations. · Greet every customer with eye contact and smile in your authentic way · Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them · Complete transacti ...
1 week ago
As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-en ...
1 day ago
We are currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, · Provide top of the line service to all new and existing riders · Maintain acceptable level of personal sales production · ...
1 week ago