Global Delivery Services Lead - New York, NY
19 hours ago
Job description
Job Description
Client:
Large Public Accounting Firm
Title:
Global Delivery Center (GDC) Strategy & Operations Lead (Contract)
Duration:
6+ Months
Rate:
$120–$140hr (C2C)
Location:
Remote (Global collaboration)
Role Overview
We are seeking an experienced
Global Delivery Center (GDC) Strategy & Operations Lead
to support the design, expansion, and operational integration of global IT delivery capabilities. This contract role will focus on strengthening foundational GDC frameworks, supporting regional site readiness, and enabling the successful transition of IT services into global delivery models.
This role partners closely with senior IT and operations leaders to ensure global consistency, scalability, and operational excellence across delivery centers in EMEA, APAC, and LATAM.
Key Responsibilities
Global Delivery Center Strategy & Enablement
- Support the development and refinement of the GDC operating framework, including governance, processes, KPIs, and workforce planning.
- Assist in standing up and stabilizing GDC locations across EMEA, APAC, and LATAM, ensuring alignment with global delivery standards.
- Contribute to onboarding playbooks, transition processes, and center-of-excellence practices to support regional growth and scale.
IT Service Catalogue Transition & Integration
- Lead key aspects of the transition and rollout of the IT service catalogue across GDC locations.
- Partner with senior leaders across Infrastructure, Service Desk, Cloud, Applications, Security, and related towers to support service transitions.
- Oversee documentation, SOP development, and knowledge transfer activities for transitioned services.
Stakeholder Engagement & Governance
- Act as a senior delivery lead for global delivery initiatives, supporting executive stakeholders.
- Collaborate with global and regional leaders to align on resourcing models, performance expectations, and delivery standards.
- Promote strong collaboration between corporate, regional, and local GDC teams.
Operational Excellence & Continuous Improvement
- Support the establishment of performance metrics, reporting, and continuous improvement initiatives.
- Identify opportunities for standardization, automation, and process optimization across delivery centers.
- Champion a culture of quality, efficiency, and client-focused service delivery.
Required Qualifications
- 8–10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
- Hands-on experience supporting the build, expansion, or optimization of IT shared services or global delivery centers.
- Strong understanding of ITIL-based operations and multi-tower service delivery models.
- Excellent communication skills with the ability to engage senior leaders and cross-functional teams.
- Fluent, professional English (verbal and written).
- Proven ability to work effectively in complex, multinational environments.
Preferred Qualifications
- Experience with nearshore and offshore delivery models.
- Background in enterprise IT functions (Service Desk, Infrastructure, Cloud, Security, Applications).
- Experience supporting moderate to large delivery ramp-ups (100–300+ resources).
- PMP, ITIL, or related certifications are a plus.
PCIT
Similar jobs
Join Our Burlington team as a Customer Service Lead. As the Part Time Customer Service Lead you'll lead day-to-day customer service initiatives and inspire associates to provide exceptional customer service. · Model company core values and appropriate back of house standards. · D ...
1 week ago
If you have strong leadership skills, a friendly outgoing demeanor an interest in retail you thrive in a fast-paced environment join Our Burlington team as a Customer Service Lead · As the Part Time Customer Service Lead under the guidance of the Assistant Store Manager and Cust ...
1 week ago
The Administrative & Facilities Lead is a hybrid, hands-on role responsible for day-to-day facilities coordination, · light technical support and administrative oversight of office operations.Serve as the onsite lead for daily facilities operations ensuring the workspace is safe ...
4 days ago
Sifted is hiring a Service Lead to support day-to-day leadership and key areas of the Sifted community operations. The ideal candidate has 1+ year experience in service/catering or brand ambassador industries, or an equivalent role. · Leading the community team through kitchen op ...
2 weeks ago
If you have strong leadership skills, a friendly,outgoing demeanor,and you thrive in afast-paced environment,you'll enjoy working asa Customer Service Lead at Our Burlington team. · ...
1 week ago
The Data Services Lead will help ensure that Medidata's software applications are implemented or enabled in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. · ...
3 weeks ago
Join our legal office environment as a Site Leader where you will oversee the day-to-day operations of a specialized site fostering employee growth and providing unparalleled customer service. · ...
1 month ago
The Workplace Services Lead owns the strategy and execution of workplace operations ensuring offices are safe functional cost-effective designed to scale with companys growth The Workplace Services Lead blends operational excellence facilities management service-oriented thinking ...
1 week ago
The Client Services Lead is responsible for overseeing the daily operations and overall functionality of the office. This role ensures a well-maintained, fully stocked, and welcoming environment for employees and visitors. ...
1 month ago
The Editorial Services Lead plays a critical role within Latham's Brand & Communications team, · helping to guide and deploy the firm's voice across marketing products and channels.This role works closely with colleagues across marketing, communications, · and business developmen ...
2 weeks ago
We are seeking a Customer Service Lead who has strong leadership skills and can inspire associates to provide exceptional customer service. The ideal candidate will have a friendly demeanor and thrive in a fast-paced environment. · Strong leadership skills · Friendly demeanor · ...
1 week ago
This role as Delivery Service Lead at Nespresso involves shaping and executing the strategy to ensure flawless coordination with third-party warehouses and customers through data analysis and cross-functional initiatives that drive efficiency and deliver measurable cost savings.C ...
2 weeks ago
The Client Services Lead is responsible for overseeing the daily operations and overall functionality of the office. This role ensures a well-maintained fully stocked and welcoming environment for employees and visitors while managing vendors services and expenses to support effi ...
1 month ago
Bridewell is looking for an industry expert to lead and grow a team of cyber security consultants in the United States. · Leading customer delivery engagements · Managing multiple customer relationships · ...
1 month ago
The Servicing Ops Lead is responsible for overseeing all incoming and outgoing mail and package operations at 1301 Avenue of the Americas. · This role serves as the on-site representative for the Delivery Solutions business line, operating with a high degree of independence while ...
2 weeks ago
Virtusa is seeking a Field Services Lead to deliver reliable on-site IT support services across client facilities. · ...
1 month ago
We solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. · ...
1 month ago
This is what has driven our teams since 1833. · Since that time, we have developed to become a critical partner in the global aviation industry, · delivering time-critical logistics services at over 300 locations in 65 countries, · across 6 continents. · Must be comfortable lifti ...
1 month ago
We are seeking a highly skilled Service Delivery Lead with expertise in enterprise IT systems to join our team. · ...
2 weeks ago
The Lead Service · Techncician balances a passion for people, · a broad technical expertise, · excellence in retail practices, · and supports their teammates · in the shop.A Lead Service Technician is the front line and point person for our brand to the rider and encourages succ ...
1 month ago
· Job Title: Administrative & Facilities Lead · Position Summary · The Administrative & Facilities Lead is a hybrid, hands-on role responsible for day-to-day facilities coordination, light technical support, and administrative oversight of office operations. This individual serv ...
3 days ago