Hybrid Primary Care Clinical Organizer - Charlotte, United States - LifeSource, Inc.
Description
Job Description
Job DescriptionWe're hiring for Primary Care Clinical Organizers. This is a hybrid position requiring both remote and onsite work. in the Charlotte, NC area
EDUCATION AND EXPERIENCE (Required)
· High School Diploma or equivalent
· Experience in an office or medical setting.
Preferred experience working in long term care setting.
· Certified Nursing Assistant, Certified Medical Assistant is REQUIRED
WORK ENVIRONMENT/TRAVEL
This job is a hybrid position. Hours of operation are Monday-Friday 8am-5pm. Standard office equipment is provided and required to perform job duties
LifeSource is looking for a customer service focused Clinical Organizer to join our dynamic Primary Care Team This role is crucial to LifeSource's commitment to provide quality healthcare and better quality of life for the patients we serve. At LifeSource we take pride in our level of customer service and always aim to go above and beyond for our patients, families and providers
This person will be key to ensuring our providers are able to serve each patient, that is needing our services, by working with the onsite provider both onsite as well as in a remote setting. If you have an upbeat personality, enjoy providing top notch care to patients and providers and are able to stay on task and focused in a remote environment, this may be the career for you Full-time hybrid positions are available. Compensation is very competitive and benefit options are offered
DUTIES/RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive, other duties may be assigned:
· Assist with any orders/documentation needs.
· Act as a liaison between the facility and other functions in the company to assist with the patient's needs
· Coordinate with the Regional Director of Customer Service regarding facility and provider needs, as necessary.
· Communicate with key facility staff members regarding patient updates and needs.
· Communicate with family members regarding patient care, as needed.
· Assist with new patient consent paperwork and obtain signatures as needed
· Assist providers with administrative tasks
· Provide unbeatable customer service.
· Establish and maintain good rapport and relationships with providers, patients, and facility staff.
· Regularly check email and other forms of company communication to ensure patient needs are met
SKILLS AND QUALIFICATIONS
· Customer service/phone experience.
· Possess the ability to multitask.
· Reliable and dependable.
· Experience with electronic health record systems is required.
· Prior health care scheduling or medical related experience.
· General Knowledge of HIPAA privacy laws.
· Technology savvy with experience using a computer.
· Possess the drive to help patients and staff with tact and diplomacy.
· Ability to communicate clearly and concisely in verbal and written form.
· Strong communication skills and customer service attitude required.
· Must be able to frequently communicate with facilities and patients and/or with others about patient or provider requirement, complaints, and common inquiries
Company DescriptionLifeSource, Inc. is a successful, established and growing multi-specialty health services company with practices located throughout the USA. We provide primary, psychiatric, therapy and telehealth services to patients residing within rural long-term care communities. Our mission is to improve the quality of life for this sometimes-overlooked population. Please contact us if you'd be interested in working with us in a fun, friendly and supportive work environment. We're always looking for exceptional individuals to join our team.