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- Help develop and execute the strategies of the practice.
- Promote and foster Willis Towers Watson culture.
- Manage the appropriate level of resources for your clients.
- Be a visible sign of professionalism and direction for the practice.
- Maintain local relationships with all major business partners.
- Collaborate and share ideas and strategies that strengthen the practice.
- Foster and support a team approach with all aspects of the job.
- Key member of account service teams managing a book of designated construction clients as lead consultant including complex consulting and strategy
- Ensure quality and consistency in executing best practice claim strategies in working with carriers, TPAs, and clients.
- Engage our global network of professionals and resources as needed.
- Advocate for timely, optimal resolution of claims, including escalation/negotiation with claim service providers on disputed claims.
- Review and analyze adverse coverage positions issued by insurance markets and develop appropriate rebuttal arguments.
- Appropriate utilization of all systems as required.
- Work with others as necessary to continually improve quality and innovation.
- Monitor and evaluate the performance of claim service providers for your clients.
- Help educate our clients, prospects, and other business partners to set us apart from our competitors with strong technical industry expertise.
- Conduct/Coordinate periodic claim file reviews with emphasis on quality standards, reserve accuracy and disposition strategy.
- Provide consultative services/training to clients, including best practices for claim management, litigation management and contractual risk allocation.
- Develop and negotiate claim service instructions.
- Advisory/Consult on significant court decisions, legislative changes and other developments impacting construction risk within designated jurisdiction(s).
- Support broking colleagues in negotiation of terms/conditions, including coverage endorsement review/development.
- Support new business with sales presentations and RFP responses - both written and oral
- Help support strategies to drive new business opportunities and promote client retention.
- Participate in strategic client meetings and build positive long-term client relationships.
- Manage the quality and appropriateness of client service agreements.
- Ensure practice strategy alignment with WTW business plans.
- Regularly meet with WTW leaders to ensure delivery alignment.
- Build and maintain strategic relationships with key clients, prospects, and colleagues.
- Ensure appropriate internal and client communications; help drive positive image for the organization.
- Build and maintain relationships with local, regional, and national level contacts at insurance markets, TPAs, legal resources, consultants, and other claim-related vendors.
- Participate in client renewal strategy meetings.
- Secondary education degree preferred in business, insurance and/or law. Additional insurance certifications evidencing continuing education a plus (CPCU; AIC; ARM; CRIS, etc.)
- 5 years+ experience in claims related position with some prior experience working at an insurance carrier or third-party administrator preferred; prior broker and/or insurance consulting experience a plus.
- Must have strong technical claims expertise with heavy concentration in liability; multi-line experience a plus; ability to articulate technical information both orally and in writing.
- Must be well versed in handling insurance construction exposures, including jurisdictional variables impacting legal liability, insurance coverage and contracts.
- Technical knowledge of contractual risk allocation unique to construction risk
- knowledgeable in NY Labor Law construction insurance risks, familiar with large wrap programs
- Knowledge of laws, legal codes, procedures, and processes involving insurance
Sr. Claim Consultant - New York, United States - WTW inc.
Description
We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market expertise. The result is a new way of embracing risk that drives superior results.
The Role
Senior Claims Specialists at Willis Towers Watson drive proactive adoption of risk mitigation strategies and positive outcomes for clients who experience losses. They develop and maintain relationships with clients and prospects providing consultative advice to drive optimal resolution strategies that mitigate risk for our clients. If you thrive on problem resolution, arbitrating disputes, negotiating alternative solutions, and ensuring client satisfaction in challenging situations this is the opportunity for you. Duties and responsibilities include but are not limited to:
Leadership
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $150,000 - $175,000 USD. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group, Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state /local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave) Paid Time Off
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans
At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. Most of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
EOE, including disability/veterans