Field Service Technician - Arkansas
5 days ago

Job summary
We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in the Little Rock, AR metro area.In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home.
Responsibilities
- Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
- Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
- Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances
- Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
- Immediately and accurately process paperwork and perform data entry upon completion of each job
- Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
Job description
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