Director, Customer Care Center - Gallatin, TN
1 month ago
Job summary
The Director, Customer Care Center, is responsible for providing strategic leadership and oversight for the Customer Care Contact Center functions across multiple contact channels (phone, email, chat, etc.) and continuous improvement to deliver revenue and profit growth.- Oversight for a diverse team of professionals responsible for providing exceptional customer service to customers in need of Servpro services,
- Lead training coaching engagement retention and recognition initiatives for Customer Care Center Team Members to support organizational growth.
- Experience deploying Ai solutions to increase call capacity and customer satisfaction.
Job description
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