- Act as store's representative and set an example for our staff, in absence of the store manager
- Coach and support new and existing cycling specialists
- Delegate tasks from the store manager to capable and willing cycling specialists
- Aid in the overall profitability of the retail store, namely covering/exceeding the store's run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, nationally.
- Ensure the delivery of transformative, inclusive, ride-focused, locally authentic and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
- Aid in speaking to store performance as it pertains to weekly reporting
- Provide reporting within reporting system son a nightly, weekly basis
- Aid in establishing and sustaining all clientele (establish long-term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases)
- Aid in upholding all organizational/cleanliness standards for the showroom and office.
- Aid in ensuring timely delivery of all special orders and home deliveries
- Collaborate with service manager to direct team of service technicians to ensure proper rider expectation management and timely delivery of all service, and achieving overall service metrics
- Collaborate with operations/receiving manager to direct inventory management, including receival, processing, and merchandising of all new inventory and of existing on-hand inventory
- Ensure staff has direction and is informed when manager is not present (days off, time off, etc.) so that all employees are working purposefully towards store goals
- Operate within the set rules of the company (Specialized Retail West LLC.) and ensuring all practices are aligned with the brand HQ (Specialized Bicycle Components
- Passion for cycling and the Specialized brand
- Former retail experience with 1-3 years of experience preferred
- Excellent communication with the ability to effectively interact with riders and team members
- Must be able to work as business dictates which includes weekends and holidays
- Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
- Able to lift at least 50lbs. or more and use proper lifting skills
- Able to transport and make deliveries by cargo van in surrounding area.
- Clean driving record with a safety-first mentality
- Driver's license required.
- Industry leading Employee Purchase program
- Medical, dental, vision, and life insurance*
- Morning/evening rides with team
- Compensation: $64,000 - $75,000
Assistant Store Manager - Anaheim, United States - Specialized
1 month ago
Description
JOB SUMMARY
A critical member of the Specialized retail network, the assistant store manager balances excellence in retail operations with a passion for people, and the power of a great brand. The assistant store manager encourages successful, profitable retail and takes that expertise to the next level as a driver and pacesetter of outstanding brand experiences, in store, as the store manager sees fit and directs. Beyond adapting and developing their skill set to become a more well-adapted business leader, the assistant store manager works collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and customer service ace. This role also works cross-functionally with other members of the Specialized team to facilitate store-based events founded on education, advocacy, and brand/retail innovation. The store assistant manager ensures all staff deliver exceptional rider service; enhance rider satisfaction; and aids in meeting sales and profitability goals.
HOW YOU'LL MAKE A DIFFERENCE
WHAT YOU NEED TO WIN
TELL ME MORE
*For eligible employees