Account Manager - Columbia, United States - Superior Skilled Trades

    Superior Skilled Trades
    Superior Skilled Trades Columbia, United States

    3 weeks ago

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    Description

    DIRECT HIRE:Amazing opportunity,seeking an Account Manager to join the team for a Waste Handling/Recycling Equipment company. The Account Manager will oversee the contract and asset management activities of the company.

    Pay Rate: $65K - $90K (depending on experience)
    Benefits

    Duties/Responsibilities:

    • Ensuring that all accounts supported and maintained including:
      • Contract renewals, terminations, and negotiations as required
    • Internal folder document management including:
      • Executed Contract
      • Equipment Invoices
      • Installation Invoice
      • Serial #s
      • Subcontractor/Service Provider, if Out of State
    • Communicating billing info to AR
    • Following up on complaints and queries on behalf of clients including:
    • Service/Repair requests, invoices, and expenses
    • Work with service vendors on outstanding issues and resolutions
    • Assist with billable issues
    • Knowledgeable of new services and products available to clients
    • Build effective relationship with the clients to support sales activities and maintain revenue targets
    • Coordinate with other heads of departments on all activities to ensure customer satisfaction
    • Incorporate policies and procedures of the company into operations
    • Asset management and equipment allocation
      • New and used inventory
      • Compactor replacements/swap outs
      • Disposition of assets
      • Asset tracking information such as serial numbers, stickers or other as needed
      • Asset Additions/Subtractions
    • Depreciation schedule
    • Property taxes & sales tax in new jurisdictions/municipalities with the Controller
    • Monitor and review project activities and ensure that they are completed within schedule and budget
    • Maintain customer database details
    • Reporting to senior management on the status of accounts
    • Monthly reports covering
      • # of calls
      • review total repair expense including by location, big ticket items, outliers
    • Reports Quarterly, Semi Annual or Annual reports including:
      • financial data
      • churn
      • p/l, etc.
      • revenue v. expense, product category
      • growth
      • Equipment aging list
      • assessment of repair frequency and expenditure by asset. Then by site or customer.
    • Make recommendations on loss leaders
    • Contract renewals, rate increases, cancellations
    • Growth goals by customer base, specific customer, location, asset type. Inversely, which ones to stay away from - same categories
    Required Skills/Abilities:
    • Previous experience in sales, customer service or other related fields
    • Proven negotiation skills
    • Excellent interpersonal and customer service skills
    • Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers
    • Possess analytical and problem-solving skills
    • Proficient with Microsoft Office Suite or related software, QuickBooks, as well as CRM software
    • Deadline and detail oriented
    Education and Experience:
    • Bachelors degree in Business or related field preferred
    • At least 4 years of Waste Handling/Recycling Equipment experience

    INDH