Probate Finder Claims Manager - Bloomington - DCM Services

    DCM Services
    DCM Services Bloomington

    1 week ago

    Description

    Are you a people-focused leader with a passion for developing teams, improving processes, and delivering exceptional results? Do you thrive in a fast-paced environment where problem-solving, accuracy, and ownership truly matter? If so, we'd love to meet you.
    DCM Services is seeking a Probate Finder Claims Manager to lead our Estate Claims Specialist team. In this highly visible and impactful role, you will guide, mentor, and develop a skilled team responsible for the filing, handling, and management of estate claims-an essential part of our Probate Finder service offering.
    What You'll Do
    As our Probate Finder Claims Manager, you'll:
    Lead & Develop a High-Performing Team

    • Oversee Estate Claims Specialists, providing coaching, mentoring, and ongoing development.
    • Manage interviews, hiring, performance reviews, and corrective actions as needed.
    • Conduct 1:1 training to expand team expertise and support continued professional growth.
    Drive Operational Excellence
    • Lead and manage all operational tasks related to estate claim filing and follow-up.
    • Own the review and maintenance of Probate Finder claim forms, collaborating closely with Legal and cross-functional partners.
    • Track billing, costs, and internal reporting with accuracy and accountability.
    Be a Trusted Subject Matter Expert
    • Represent the business in internal meetings, client conversations, and audits.
    • Participate in priority client initiatives and special projects.
    • Serve as a backup to the Probate Finder Data Manager and cross-train in key responsibilities.
    Contribute to a Culture of Quality & Compliance
    • Follow information security, privacy, and confidentiality standards.
    • Maintain excellent written and verbal communication with internal teams and client stakeholders.
    Requirements
    What You Bring
    We're looking for a confident, engaged leader with:
    • 2-5 years of leadership experience (management or team lead).
    • Proven success in training, mentoring, and developing employees.
    • Strong problem-solving, research, and analytical skills.
    • Ability to multi-task, stay organized, and meet critical deadlines.
    • Proficiency in MS Excel and Word (Access a plus).
    • Excellent written and verbal communication skills.
    • A mindset of ownership, accountability, and adaptability.
    Education:
    • High School Diploma/GED required.
    • Associate or Bachelor's degree preferred (or equivalent experience).
    Why You'll Love Working Here
    • A collaborative team environment where your leadership truly makes an impact.
    • Opportunities to learn, cross-train, and engage in meaningful client initiatives.
    • Clear paths for professional growth in a company that values innovation and agility.
    • Bonus-eligible compensation and a supportive culture built on integrity and respect.
    Ready to Lead With Purpose?
    If you're excited by the opportunity to shape a team, improve processes, and contribute to an industry-leading organization, we encourage you to apply.
    Let's build something exceptional-together.
    #DCMHP1
    Salary Description

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