Seasonal Comment Card Reader Assistant - Washington DC - Tauck

    Tauck
    Tauck Washington DC

    6 days ago

    Description

    Guest Feedback Processor

    A seasonal position available from March to November with full-time and part-time options.

    The role involves processing guest feedback and metrics on comment cards received after tours.

    • Enter all guest comment card feedback in a timely manner according to established company guidelines.
    • Sort and analyze guest comments, choosing the appropriate supplier category for each piece of feedback. This information will be shared with colleagues and partners externally.
    • Identify comment cards requiring personalized responses or office intervention based on guest feedback, using verbiage aligned with company guidelines.

    This requires effective communication skills as well as the ability to process large volumes of data accurately and efficiently. Prior experience working in response-based customer service environments is essential.


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