Teller- Shawnee Branch- Shawnee, KS - Overland Park, United States - CommunityAmerica Credit Union

Description

Summary:

The Teller position involves providing outstanding member service through the execution of financial transactions and assisting members with their financial needs. The role places emphasis on fostering member relationships by proactively recommending products and services to meet their needs. They follow policies and procedures to actively prevent fraud, adhere to compliance standards and ensure accurate information is captured in applicable systems during member transactions.

Duties and Responsibilities

• Responsible for delivering a high-level of member service.
• Greet members in a warm and inviting way while exhibiting a professional presence with confidence.
• Assists in meeting and exceeding individual, team, and credit union goals by referring appropriate products and services, warm transferring to a Personal Banker.
• Processes financial transactions, including deposits, withdrawals, loan payments, transfers, and cashiers checks.
• Performs financial transactions in an efficient and accurate manner by providing accurate account information using account security procedures and recognizing account flags.
• Understands and can identify potential member fraud situations and follow reporting processes as needed.
• Listen to members seeking to understand needs through consultation, problem solving to resolution by focusing on a can-do approach.
• Maintains a working knowledge of endorsement requirements and credit union policies regarding the acceptance of checks.
• Promotes honest and open communication throughout the credit union.
• Other duties as assigned.

Education and Experience Requirements:

• High school diploma or equivalent.
• Previous customer service experience preferred.
• 1+ years cash handling
• This position is serves as a foundational role for individuals aspiring to advance their career within the banking industry.

Required Knowledge, Skills and Abilities:

• Must be member focused and able to convey information in an enthusiastic and positive manner.
• Ability to greet members enthusiastically and constantly look for ways to surprise & delight members.
• Ability to communicate effectively, both written and verbally
• Knowledge of appropriate products and services to refer.
• Ability to work in a fast-paced environment.
• Ability to maintain a high level of confidentiality.
• Problem solving skills and effectively resolving miscommunications.
• Demonstrates behaviors that are consistent with the credit unions values, philosophies, and leadership characteristics.

Preferred Knowledge, Skills and Abilities:

• Demonstrated ability to cross-sell products and services.
• 6 months teller experience.

Physical Requirements:

• In this position, individual will be expected to lift up to 30 pounds from time to time. Also, must be able to stoop, bend, reach, or stand for extended periods of time.
• Must be able to be on stand on feet for extended periods of time.
• Must be able to use a computer for long periods of time.