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- Customer Service Representative's main function is to provide excellent customer service by ensuring that customers inquiries via the phone are answered appropriately and timely.
- Responsibilities that are an outcome of this service may include processing payments made by phone, updating and maintaining customer accounts and providing appropriate information to vendors.
- Provides customer service via the telephone.
- Proactively contact customers via phone or email to soliciting and enrolling customers into direct debit and email invoicing
- Build and maintain relationships with vendors and/or lessees
- Direct debit ACH Account Maintenance Processes maintenance journal requests.
- Answers incoming customer calls Processes address changes.
- Processes requests for lease documentation and fee waiver requests.
- Performs account audits and reconciliation.
- Processes insurance cancellation requests and payments by phone.
- Adjusts grace periods Adds purchase order numbers Adjusts due dates Process outside vendor requests.
- Completes credit reference requests Processes lease assignment requests Processes tax requests, as appropriate.