Voice Network Engineer - West Palm Beach, United States - AVASO Technology Solutions

Description

About Us:

AVASO Technology Solutions is currently seeking a Voice Network Engineer with a passion for the IT area.

As an AVASO employee, you will be part of a global organisation that provides IT Services to big national as well as international clients across multiple industries.

We are an IT solution provider with coverage in more than 190+ countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world's largest brands.

AVASO offers you an excellent growth opportunity with a strong global company and good money.

Website:-

Job Summary :

• Position: Voice Network Engineer
• Position type: Full-Time-On-site
• Language: Local and English ( Native or Professional)
• Location: West Palm Beach, Florida, United States
• Required Skill: EUC, Desktop, Network, servers, HW, Wifi.

Job Description:

We are currently seeking Voice Network Engineer for West Palm Beach, Florida, United States -Full-Time On Site Support.

Roles and responsibilities and requirement for Voice engineer:

• L2 and L3 Support for all voice related issues
• Resolves/close assigned tickets within agreed SLA.
• Maintain all PBX's, Avaya, Cisco, Nortel, etc.
• Manage and configure all Adds, Moves and Changes.
• Troubleshoot and resolve all PBX's issues.
• Maintain all Analog lines, PRI's, all Microsoft Teams voice lines, all Genesys voice lines, 800 numbers.
• Troubleshoot, open and manage all tickets with Telco for issues and outages.
• Genesys Pure cloud: setup users, call queues, call routing, port numbers, built Architects, Setup SMS, Email, CRM. Screen recordings.

Skills:

**** Moved all CEMEX's Dispatch Centers to Genesys Pure Cloud ****

• Troubleshoot and resolve all Genesys Pure cloud issues.
• Microsoft Teams Voice: setup users, build Call Queues, Auto Attendants, port numbers, assign calling plans, Configure Teams common area phones.
• Troubleshoot and resolve all Microsoft Teams voice issues.

**** Currently I'm moving all CEMEX plants to Microsoft Teams Voice ****

• Maintain all Voice and Data cabling – manage installations of all new CAT6 or Fiber, setup repairs of all cabling issues with CEMEX's Vendor.
• Weekly Meetings with CEMEX IT management

Requirement:

• Engineer - Expert knowledge.
• Pure Cloud Admin - Expert knowledge
• Teams Voice Admin – Expert knowledge
• Knowledge and experience of LAN and WAN networks
• Knowledge and experience of VOIP and SIP Protocols

Skills & VISA Requirements:

• Avaya Engineer - Expert knowledge.
• Genesys Pure Cloud Admin - Expert knowledge
• Microsoft Teams Voice Admin – Expert knowledge
• Strong Knowledge and experience of LAN and WAN networks
• Strong Knowledge and experience of VOIP and SIP Protocols