Customer Solutions Associate - Jackson - PRA Group

    PRA Group
    PRA Group Jackson

    1 day ago

    $55,000 - $95,000 (USD) per year *
    Description

    Customer Solutions Associate

    We invite you to explore a future with PRA Group, a diverse and growing company that has a tangible impact on the global economy.

    Position Summary

    The Customer Solutions Associate works closely with customers to understand their needs, determine individualized account resolution plans, and implement them effectively. This role requires strong customer service skills to promote a positive brand image while adhering to regulatory requirements such as the Fair Debt Collection Practices Act (FDCPA) and company policies.

    This position operates on a rotational schedule designed to support business coverage needs. The schedule is comprised of early morning shifts starting at 7:00AM rotating Saturdays off from rotations; weekday evening shifts ending no later than 10PM; mid-day shifts ending by 6PM Monday through Friday; day time work including week days until afternoon hours up till but not limited beyond this timeframe depending upon current operational demands which may change periodically throughout year without prior notice given before beginning next rotation period though specifics outlined here represent typical routine rather than exceptions thereto.


    Key Responsibilities Include

    - Core Collections Where You Will Work Closely With Customers To Determine And Implement Individualized Account Resolution Plans Utilizing Skills Of Effective Communication Through Active Listening As Well As Problem Solving Strategies Thus Ensuring Timely Payment Arrangements Are Established Whilst Maintaining Positive Company Brand Image Across All Interactions Including Correspondence Such As Letters Mailed Or Emailed Directly To Client Accounts;
    - Peer Coaching Developmental Support For New Hires Involves Mentoring And Sharing Best Practices Among Peers Aimed At Enhancing Overall Performance While Fostering A Culture Of Continuous Improvement Within Our Team.

    * This salary range is an estimation made by beBee
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    Work with customers to assess customer needs to determine and implement individualized account resolution. · ...

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    We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. · Position Summary:  · Works with customers to assess customer needs to determine and implement individualized account resolution. Appropriatel ...

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