Full time
Description
Overview
Job Summary
Our team members are part of an environment that promotes health, hope, and healing for all, guided by the principles of Our Atrium Health Way to establish a welcoming and professional setting. The Patient Service Specialist will consistently deliver exceptional customer service while actively performing all front office administrative tasks. Every individual in the Atrium Health team is accountable for providing a top-notch patient experience with every interaction.
Essential Functions
- **Exemplify caring and compassionate customer service to ensure an outstanding patient experience**
- **Demonstrate exceptional interpersonal skills and the ability to handle a wide range of sensitive situations with patients and families**
- **Utilize critical thinking and make sound judgments in fast-paced settings, work effectively in a team, and independently with minimal supervision**
- **Handle patient registration, insurance verification, scheduling, collection, and cash receipting with precision to enhance the patient experience**
- **Promote patient use of front-end technology during registration**
- **Maintain accurate and confidential patient information including insurance, billing, and payment details, and assist with billing procedures**
- **Show proficiency in emergency codes and responses, and comply with healthcare regulations**
- **Monitor inventory, stock medications, and handle emergency medications/equipment**
Physical Requirements
Must be capable of sitting for extended periods and working in a fast-paced office setting. Able to bend and lift up to 10 lbs.
Education, Experience, and Certifications
- High School Diploma or GED required
- Computer experience preferred
- Customer relations experience preferred
- Experience with Medical Records Software a plus
- Front desk practice experience preferred
