Associate Director of Housing Operations and Occupancy Management, UM Housing - Missoula
3 days ago
Job description
The University of Montana invites applications for an Associate Director of Housing Operations and Occupancy Management for UM Housing.
The Associate Director of Housing Operations and Occupancy Management provides strategic leadership and oversight for all housing operations and occupancy management functions across UM Housing, including residence halls, university apartments, and other assigned properties.
This position is responsible for developing and executing a comprehensive, unified occupancy management strategy that maximizes space utilization, revenue generation, and the quality of the residential experience.
The role has primary leadership responsibility for summer conference and group housing operations and plays a critical role in advancing department-wide operational efficiency, process integration, and coordinated logistical systems through the effective use of technology and data.
Examples of Duties and ResponsibilitiesMonitor occupancy trends and analyze data to inform projections, identify challenges, and recommend strategies for improvement
Ensure compliance with all regulatory requirements related to occupancy and housing operations
Provide visionary leadership for the summer conference and group housing program, including planning, marketing, and execution
Participate in an on-call duty rotation for the UM Housing community 365 days of the year and respond to situations as needed
Liaise with campus partners including Disability Equity, Admissions, Financial Aid, Registrar, Athletics, and Student Accounts to resolve occupancy related issues
Oversee housing appeals process, accommodation coordination, and all contract and rental agreement enforcement unless a process is specifically assigned to another area
Hire, train, and supervise the Occupancy, Assignments and Operations team and main department and apartment office administrative staff
Other duties as assigned
Minimum Qualifications
A Master's Degree in Higher Education, College Student Personnel Administration, Public Administration, Business Administration, MIS or related field and five (5) years progressive experience in a Housing management position, or a combination of education and transferable experience
Demonstrated ability to lead teams, manage complex processes, and develop strategic plans
Strong proficiency with housing management systems (e.g., StarRez) or a related complex management system
Demonstrated experience leveraging software suchs as Microsoft Office Suite at an advanced level to improve processes and operations
Demonstrated experience with data reporting
Excellent communication, problem-solving, and organizational skill
Ability and willingness to participate in an on-call duty rotation for the UM Housing community 365 days of the year and respond to situations as needed
Preferred Qualifications
Master's degree in Student Affairs, Higher Education Administration, Business Administration, MIS, or related field
Experience with summer conference housing operations and revenue generation strategies
Live in-residence hall or apartment staff or comparable experience
Advanced knowledge of occupancy management best practices and housing technology systems
Familiarity with relational databases, SQL reporting, and data-driven decision-making
Demonstrated ability to utilize data to make operational projections.
ACUHO-I Certificate in Occupancy Management or equivalent professional certification
Additional Information
Position is full-time, 1.0FTE, MUS Contract and includes a comprehensive and competitive benefits package including insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.
Letter of Interest – addressing the stated required skills for the position
Detailed resume listing education and describing work experience
Three (3) professional references - Names and contact information
The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of "mission first, people always"; partner with place; and proudly tell the UM story
The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer.
UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM's non-discrimination policy and any applicable law.
Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans' or disabilities preference in accordance with state law.Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.
References:
References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.
Testing:
Individual hiring departments within the UM Affiliation may elect to administer pre-employment tests, which are relevant to essential job functions.
Employment Eligibility:
All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9).
The University of Montana will require proof of authorization to work in the United States before final hiring. Further, based on the September 19, 2025, Presidential Proclamation and accompanying guidance from the USCIS and Dept. of State, the University may not be able to offer H-1B sponsorship. Particularly the University is not able to pay the $100,000 payment accompanying new H-1B visa petitions.The University of Montana offers a wide variety of benefits.
Please visit the Montana University System Benefits website for full information or contact our office if you have additional questions.
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