Technician, Medical - Quakertown, United States - St. Luke's Hospital
Description
Luke's are our most valuable asset and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Infusion Tech is responsible for providing direct patient care as well as the registration and scheduling process for patients seen at St. Luke's University Health Network in the outpatient infusion centers. This includes, but is not limited to, correctly identifying patients, completing registration screens, entering diagnosis and provider information, verifying insurances, work queues, etc. This position may require occasional travel between campuses or regional locations. Greets/directs patients and visitors for the entire facility. Always provides friendly and courteous service to community and co-workers. Responsible for monitoring and enforcing visitor policy for the entity (if applicable) as well as the no show policy for the network infusion centers.
Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility. This also includes patient, account, and claim edit level work queue errors related to registration. Can require contacting provider office, reviewing patient medical chart for diagnosis and medical necessity information.
Verifies all insurance/self-pay patients through online eligibility.
Answers internal and external calls on main department/facility line and dispenses appropriate information and answers questions regarding the facility and its services Triage/Prioritize calls and distributes to RNs in the clinic when necessary.
Works assigned patient and account work ques as assigned to department.
Vital Signs, Glucometry,Phlebotomy both lab draws and therapeutic phlebotomy
Demonstrates knowledge of EMR documentation, registration, cadence scheduling, and inbasket messaging as it relates to infusion tech role.
Working in collaboration with ordering provider office, pharmacy, blood bank, and the applicable finance team, ensuring all necessary orders and documentation is available prior to patient appointment.
Financial clearance
Ordering and maintaining floor stock supplies and nutrition areas.
Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrates/models the Networks Service Excellence Standards of Performance in interactions with all customers (internal and external).
Demonstrates Performance Improvement in the following areas as appropriate: Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Complies with Network and departmental policies regarding attendance and dress code.
May be required to float to Network Infusion Centers sites as scheduled/needed.
On call rotation for Sundays/Holidays as required by department
POTENTIAL ON-THE-JOB RISKS:
SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE:
Follow MSDS and SHA precautions for exposure to physical, biological and chemical hazards.
Completion of the patient registration process
SUPERVISION (RECEIVED BY AND/OR GIVEN TO):
Supervision by the Manager/Director
Must be able to communicate with other departments, patients, families, and staff. Must have ability to read, write and understand English.
Must have basic computer skills.
High School graduate or GED preferred
Health care specialty training preferred.
TRAINING AND EXPERIENCE:
Lukes Health Network Associate Patient Care Course or evidence of previous training determined through competency testing.
Day shift with flexibility for expanded clinic hours to meet the needs of the patient population.
Please complete your application using your full legal name and current home address. It is highly recommended that you create a profile at the conclusion of submitting your first application.