Social Service Specialist III - Wilmington, United States - DelDOT

Description

Introduction

Family Court's mission is to provide equal access to justice for the families and children under its jurisdiction in a manner that is fair and efficient and that maintains the public's trust and confidence in an independent and accountable judiciary. We strive each day to build an atmosphere that ensures all members of the public are treated with courtesy, dignity, and respect. We strive to have the same environment for our staff and value a diverse workforce. We offer career opportunities that make a difference in people's lives every day. Come join our team where our goal is to operate Family Court through great staff across the state (or statewide).

Summary Statement

An incumbent in this class performs specialized social service work involving emergency assistance and/or crisis intervention, aiding the client in dealing with specific problem areas and/or life threatening situations.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs. May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.

Documents, verifies, records and reports client information.

Refers ineligible clients to appropriate agencies and resources.

May provide coverage for other agency assistance programs as assigned.

Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems.

Maintains adequate records of provided services including case files and related material.

Provides referral information to individual and general public, promotes effective public relations for agency.

Job Requirements

JOB REQUIREMENTS for Social Service Specialist III Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.

Three years experience in applying laws, rules, regulations, standards, policies and procedures.

Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.

Six months experience in record keeping.

Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.