- Analyze payments data support issues as they arise and either develop technical solutions to resolve them or prepare documentation for engineering to build a solution
- Manage technical support projects that can be ambiguous in nature with guidance from management
- Become an expert on the payments product, especially related to data integrations with payments customers
- Identify opportunities for scaling and efficiencies within the payments technical operations process and work to help implement them
- Experience in a technical support role handling complex technical issues related to data feeds, SAAS platforms, integrations, SSO, and other related topics
- Experience in analyzing, defining and documenting business processes and rules
- A knack for dealing with datasets and finding relationships in the data and identifying gaps/issues
- Understand the business processes and how it impacts technical operations to consistently meet customer's business goals
- Strong written and verbal communication skills; you are an expert at breaking down complicated topics and explaining and documenting them in simple terms people can understand
- At least intermediate experience with PostgreSQL and relational databases is necessary
- Experience with the following is a plus:
- AWS tools
- sFTP applications
- DataDog or other monitoring tools
- Ruby or other programming languages
- X12 EDI Transaction files such as 837, 835, 277, 270, 271
- Familiarity with or ability to quickly learn software technologies such as Google Suite, Zoom, Slack, HubSpot, Asana, etc.
- This position is remote, U.S. based
- The target pay range for this role is: $90,000 - $110,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
- All team members will be required to pass a background check which includes criminal, employment, and education verification
Technical Business Analyst - New York City, New York, United States - Unite Us
Description
Job Title: Technical Business Analyst
Department: Technology
About the Role:
We are looking for an experienced, Technical Business Analyst to join the Payments Configuration & Triage team. You will work on monitoring claims integrations and triaging Tier 3 data issues that arise which will require regular work in monitoring tools and database querying respectively. As the Unite Us Payments product scales, you will take part in designing, implementing and testing solutions that will allow us to more easily support numerous integrations at a single time. As a Technical Business Analyst, it will be necessary to focus on supporting the product operations in their current iteration while simultaneously thinking about how to improve those in the future. You should be an expert at breaking down complicated, technical topics and explaining and documenting them in simple terms people can understand.
What You'll Do:
You're a great fit for this role if:
Our Mission:
Unite Us' mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us' national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.
Environmental Job Requirements and Working Conditions:
Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at to request an accommodation.
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