Front Desk Supervisor - Roanoke, United States - Hotel Resource
Description
**Other**
**Front Desk Supervisor**
Front Desk Supervisor Benchmark Hotel Roanoke Roanoke VA
**Front Desk Supervisor**
**Company:**
Benchmark Hotel Roanoke
**Location:**
US
**Category:**
Other
**Degrees Required:**
Not Specified
**Employment Type:**
Full-Time
**Manages Others:**
No
**Requirements:**
**Come be a part of something bigger**
More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our **diversity**, **positive service attitude** and **determination** to succeed. Come be a part of our Be the Difference culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.
We are a strong believer in offering our employees **Work-Life Effectiveness** through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
Full Time employees have access to Medical and Dental insurance to fit your needs
Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
401K match (Let us help you build your financial future)
Companywide Hotel Room Discounts (Who doesn't love to get away)
Paid Time Off
Employee Assistance Program (We are here to support you)
Employee family events (bring the kids)
Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
Many more, please inquire for more details
The Hotel Roanoke & Conference Center, Curio Collection by Hilton has been awarded the esteemed AAA Four Diamond Designation Rating for lodging and restaurants for the third straight year. The hotel is part of the exclusive Curio Collection by Hilton, a global portfolio of upper upscale, one-of-a-kind hotels and resorts all celebrated for their individuality.
Built in 1882, the Tudor-style Hotel Roanoke is listed on the National Register of Historic Places, and is a member of the International Association of Conference Centers. The Hotel Roanoke & Conference Center is located in the Gainsboro neighborhood of Roanoke, Virginia.
The Hotel Roanoke & Conference Center today features 329 luxuriously appointed guestrooms and a 63,000- square-foot, high-tech conference center. It is a joint project of Hotel Roanoke LLC, the City of Roanoke and Virginia Tech.
Discover our beautiful, historic hotel at
What you will have an opportunity to do:
We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
Help guests discover their Wanderlust experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Help to resolve problems and WOW guests through recovery when things aren't quite right
Supervise daily shift process ensuring all team members adhere to standard operating procedures
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
Maintain the Sundries shop, keeping up with inventory and ordering as necessary
Training all new Front Desk Agents to provide exceptional customer service
Promote and sell special hotel programs
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
Be knowledgeable of all emergency procedures and policies
Maintain house bank
Communicate all pertinent information to manager on duty
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
Assist other departments as needed
Qualifications:
Must be available to work a flexible schedule to include nights, weekends and holidays
High school diploma or equivalent
Previous hotel or resort experience required
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
***Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.***