- Configure and install network devices and services (e.g., Routers, Switches, Firewalls, Access Points, VPN, QoS)
- Diagnose and resolve networking issues promptly
- Collaborate with employees and management to address network-related problems
- Implement disaster recovery procedures
- Installation of ethernet and fiber cabling
- Perform maintenance and system upgrades including firmware upgrades, patches, hot fixes and security configurations.
- Monitor network resource utilization, trending and capacity planning.
- Manage vendors for pricing, installation, maintenance and problem resolution.
- 5 to 6 years of hands-on experience.
- CCNP or higher certification
- Deep understanding of network protocols
- Strong CLI skills
- Solid understanding of OSI and TCP/IP model
- Extensive experience with monitoring, network diagnostics and network analytical tools
- Willing to travel 40% to 60% monthly
- Bachelor's degree in computer science or equivalent experience
- Must possess a valid driver's license
- Customer Service Skills: Meet internal and external commitments, respond promptly to customer needs, and solicit customer feedback to improve service.
- Work Ethic: Be dependable, trustworthy, truthful, and credible in the workplace. Display a sincere desire to provide service or assistance, follow instructions, and take responsibility for your own actions. Show a commitment to doing the best job possible.
- Physical Abilities: Lift and carry 50 pounds in various packaging
- Ability to wear Personal Protective Equipment (PPE) - safety goggles, goggles, etc.
- Vision - Near, Distance, Color, Peripheral, Depth Perception
- Sense of Sound - 55 decibels, adult conversations
- Sense of Smell - Able to detect odors.
- Comply with all Federal, State and Local laws
- Have the ability to fluently read, write and speak in English
- Adhere to guidelines, policies and procedures as described in the Jacam handbook
- Adhere to Jacam's Drug and Alcohol policy and agree to submit to random drug testing as a condition of employment
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