CWR-Customer Service Rep I - Missouri City - Manpower Inc

    Manpower Inc
    Manpower Inc Missouri City

    4 days ago

    Description

    Our client, a leading organization in the logistics and customer service industry, is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of the Customer Support Department supporting customer interactions and delivery coordination. The ideal candidate will have excellent communication skills, a proactive attitude, and strong problem-solving abilities, which will align successfully in the organization.
    Job Title: Customer Service Rep I
    Location: Missouri City, TX
    Pay Range: $16
    Shift: Monday - Saturday, 11am - Closing
    What's the Job?

    • Assist customers and business partners via telephone and email to ensure seamless service delivery
    • Handle customer complaints in a calm, professional manner to resolve issues effectively
    • Diagnose, assess, and resolve problems or issues related to delivery and service requests
    • Monitor progress of delivery routes to ensure timely and accurate deliveries
    • Scan haul-away pods and verify stamps, process changes or cancellations to delivery orders
    What's Needed?
    • Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
    • High school diploma or equivalent
    • 1-year related experience preferably within a call center environment
    • Strong customer service skills and the ability to satisfactorily resolve issues
    • Solid ability to multitask with exceptional organizational skills
    What's in it for me?
    • Opportunity to work with a passionate team motivated by innovation and customer satisfaction
    • Potential for career growth within a dynamic organization
    • Supportive work environment that values diversity and inclusion
    • Engagement in meaningful work that makes a difference for customers
    • Access to ongoing training and development opportunities
    Upon completion of waiting period associates are eligible for:
    • Medical and Prescription Drug Plans
    • Dental Plan
    • Supplemental Life Insurance
    • Short Term Disability Insurance
    • 401(k)
    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you
    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

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