Enrollment Specialist - Boston, United States - Big Brothers Big Sisters of Eastern Massachusetts

As a Program Services Coordinator for Volunteer and Youth Enrollment, you will hold a crucial role in establishing and maintaining Big/Little relationships. Conducting comprehensive interviews, reference checks, and quality assessments, your primary responsibility will be placing and supporting potential volunteers and youth/families.

Remote work options are available, though occasional travel to partner sites and the office is required.

• Evaluate volunteers and families through various interview methods and assess their suitability for program enrollment.
• Prepare interested parties for program participation and facilitate the matching process.
• Coordinate match meetings between volunteers, youth, parents/guardians, and agency staff.
• Thoroughly document assessment and matching details and maintain accurate records.
• Advocate for volunteers and youth in need of placement and communicate promptly with them regarding available options.
• Collaborate with service delivery teams to maximize the number of children served.
• Prioritize youth safety and report any critical incidents to management.
• Represent the organization in the communities we serve.
• Engage in initiatives promoting diversity, equity, and inclusion.
• Participate in team projects and events to drive enhancements.

• Bachelor's degree with 6+ months of relevant work experience OR Associate's degree with 2+ years of experience OR High School diploma/GED with 4+ years of experience.
• Ability to travel across the Boston area and work full-time with occasional evening and weekend hours.
• Access to reliable internet and phone connections.
• Familiarity with Office 365 applications.

• Spanish language proficiency.
• Bachelor's degree with experience in youth development, volunteer management, or education.
• Flexibility to work evenings and weekends.
• Comfort working with diverse populations.
• Independent and team-oriented work approach.
• Positive attitude, creativity, and effective organizational skills.
• Problem-solving skills and familiarity with Salesforce and Office 365.

Salary: $43,000 per year