Chargeback Manager - Las Vegas, United States - Caesars Entertainment

Description

Job Description

The Chargeback Manager is a leadership role responsible for overseeing and managing a team of Chargeback Analysts within the online gambling space. This position involves strategic planning, team coordination, and ensuring effective chargeback management processes. The Chargeback Manager plays a crucial role in optimizing team performance, mitigating financial risks, and fostering a secure payment environment.

This role presents a unique opportunity for an experienced professional to lead and shape the chargeback management team, contributing to the financial security and operational excellence of our online gambling platform and will play a pivotal role in influencing strategic decisions, optimizing team performance, and ensuring the organization's continued success in chargeback mitigation.

JOB DUTIES AND RESPONSIBILITIES:

1. Team Leadership and Development:

• Provide leadership and guidance to a team of Chargeback Analysts, fostering a collaborative and high-performing work environment.
• Conduct regular performance reviews, set goals, and implement professional development plans for team members.

2. Strategic Planning:

• Develop and implement strategic initiatives to reduce chargeback rates, improve operational efficiency, and enhance the overall effectiveness of the chargeback management team.
• Collaborate with cross-functional teams to align chargeback management strategies with organizational goals.

3. Quality Assurance:

• Conduct regular audits of chargeback cases to ensure accuracy, completeness, and compliance with established policies and procedures.
• Implement quality assurance measures to continuously improve the accuracy and efficiency of chargeback resolution processes.

4. Data Analysis and Reporting:

• Analyze chargeback trends, dispute outcomes, and key performance indicators to provide actionable insights to senior management.
• Generate comprehensive reports on team performance, chargeback metrics, and strategic recommendations for improvement.

5. Relationship Management:

• Cultivate and maintain strong relationships with external partners, including payment processors, banks, and industry regulators.
• Serve as the primary point of contact for escalated chargeback issues, working collaboratively to resolve disputes and improve overall payment security.

6. Process Optimization:

• Continuously assess and enhance chargeback management processes to ensure scalability, efficiency, and adaptability to industry changes.
• Identify and implement technological solutions and tools to streamline chargeback resolution and reporting.

7. Training and Knowledge Sharing:

• Develop and deliver training programs for Chargeback Analysts to ensure a consistently high level of expertise and adherence to industry best practices.
• Facilitate knowledge sharing within the team and across relevant departments to keep all stakeholders informed about emerging trends and strategies.

QUALIFICATIONS AND SKILLS:

• Bachelor's degree in Finance, Business, or a related field.
• 3-5 years experience required.
• Proven experience in chargeback management, preferably in online gambling or financial industry.
• Strong leadership skills with a track record of successfully managing and developing high-performing teams.
• In-depth knowledge of payment processing, fraud prevention, and chargeback regulations.
• Excellent analytical, problem-solving, and decision-making skills.
• Effective communication skills for interactions with internal and external stakeholders.
• Detail-oriented with a strategic mindset and the ability to drive process improvements.
• Familiarity with industry tools and software related to chargeback management.

About Us

Behold Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.

At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.

As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.

Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars