Hotel Front Office Manager - River Falls, WI
22 hours ago
Job description
Job Overview
We are seeking an AWESOME Front Desk Manager with a great attitude, engaging personality and detail oriented This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to handle various tasks efficiently while maintaining a positive attitude. Position is Full-Time, weekends required (7am-3pm) and day shifts during the week.
Essential Duties & Primary Responsibilities:
- Supervise Front Desk Staff and handle scheduling.
- Registers and assigns rooms to guests - make, confirm and cancel reservations for guests and issues room key and provide instructions directly to guests as appropriate. Computes bill, collects payment and makes change for guests.
- Manage, create, maintain and audit group room blocks including reservations, inventory, and special requests for group bookings to ensure seamless guest experience.
- Monitor and respond to online guest reviews
- Date-stamps, sorts and racks incoming mail and messages.
- Transmits and receives messages using telephone, fax, scanner, email, and switchboard.
- Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests' accounts.
- Assist with Hotel inventories including linens, supplies and equipment.
- Other duties and responsibilities as assigned by senior management.
Qualifications
- Previous experience in hospitality or front desk operations is preferred
- Strong customer service skills with the ability to engage positively with guests from diverse backgrounds.
- Proficient in phone etiquette
- Excellent organizational skills with attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including weekends and holidays as needed in the hospitality industry.
Join our team as a Hotel Front Desk Manager where you can make a difference in our guests' experiences every day Apply online or in-person.
Job Type: Full-time
Pay: $ $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Ability to Commute:
- River Falls, WI Required)
Work Location: In person
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