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This customer service associate works at The Whistling Kettle's ecommerce/marketing facility in Albany, near Menands on Broadway. · ...
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· Benefits:401(k) · 401(k) matching · Employee discounts · The Whistling Kettle operates an ecommerce/marketing facility in Albany, located conveniently near Menands on Broadway. · The duties would include: · Customer Service (primary focus):Respond promptly to customer inquir ...
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Albany, NY2 months ago
Customer Service Associate - Albany - Whistling Kettle
Description
Benefits:
401(k)
401(k) matching
Employee discounts
The Whistling Kettle operates an ecommerce/marketing facility in Albany, located conveniently near Menands on Broadway. The duties would include:
Customer Service (primary focus):
Respond promptly to customer inquiries via email, phone, and chat.
Provide accurate information about products, orders, shipping, and returns.
Resolve issues with professionalism, empathy, and efficiency.
Maintain accurate records of customer interactions.
Collaborate with the marketing team to flag trends, FAQs, and opportunities for improved communication.
Inside Sales (secondary focus):
Make outbound calls to existing wholesale customers to check in, gather feedback, and encourage reorders.
Identify upselling and cross-selling opportunities.
Assist in onboarding new wholesale accounts.
Support the development of new business opportunities as time allows.
Tea Bar (secondary focus)
We operate a low volume tea bar/customer service pickup area. Duties would include:
Set up for the days service.
Count drawer
Rotate food/drinks
Make any drink concentrates necessary
Take sales & fulfill customer beverage orders
Inventory of items necessary (syrups, supplies, merchandise)
Regular cleaning and organization
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Members Services Associate
Only for registered members Albany
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Patient Service Associate
Only for registered members Albany
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Technical Services Associate
Only for registered members Albany, NY
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Customer Service Associate
Only for registered members Albany
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Member Services Associate
Part time Only for registered members Albany
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Member Service Associate
Full time Only for registered members Albany
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Merchandising Service Associate
Full time Only for registered members Albany
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Members Services Associate
Only for registered members Albany, NY
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Members Services Associate
Only for registered members Albany, NY
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Member Service Associate
Only for registered members Albany, NY
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Member Service Associate
Only for registered members Albany, NY
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Patient Service Associate
Part time Only for registered members Albany
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Patient Service Associate
Only for registered members Albany
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Patient Service Associate
Only for registered members Albany
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Patient Service Associate
Only for registered members Albany
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Patient Service Associate
Full time Only for registered members Albany
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Client Service Associate
Only for registered members Albany
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Patient Service Associate
Only for registered members Albany
-
Customer Service Associate
Only for registered members Albany
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Customer Service Associate
Only for registered members Albany, NY
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Client Service Associate
Only for registered members Albany, NY