Transportation Management Logistics Planner - Camden, New Jersey, United States - NFI Industries

Description

Overview:

The Transportation Management Planner ensures customer transportation needs are executed at a high level, process and best practices are taught to new and existing Coordinators.

Responsible to provide excellent customer service to the NFI customer base. This position reports to Transportation Management Account Manager and/or an Operations Director.


Responsibilities:
Manages and executes daily shipment activity for customers.

Follows and reinforces client rules, parameters, and standard operating procedures

Establishes and refines standard operating procedures

Responds timely to client requests and inquiries

Builds customer relationships with supply chain, warehouse, coordinator, and customer service contacts on their respective account(s)

Resolves client issues quickly and efficiently

Manages shipment routing guides

Communicates with managed and incumbent carriers and tenders shipments based on customer route guide

Collaborate with NFI brokerage account management and carrier sales

Schedule appointments and executes shipment tracking procedures

Executes intermediate shipment optimization activities

Generates reports at the request of our customers or NFI Account Manager

Manages shipment exception process

Facilitates claims filing on behalf of customer

Uses various transportation software platforms to facilitate shipment execution

Assists with freight bill audit & payment processes through customer, carrier, and internal inquiries

Provides support on miscellaneous projects as needed


Qualifications:
HS Diploma

BA or BS Degree preferred, but not required

• 3 years' experience in customer service

Supply chain software experience preferred

Excellent verbal and written communication skills

Strong attention to detail with excellent follow-up skills

Professional aptitude, presentation and demeanor

Ability to meet/exceed time-sensitive deadlines

Ability to multitask and problem solve

Ability to work collaboratively as part of a team

Basic computer experience (E-mail, Internet)

Experience with Microsoft Excel a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)