Hotel Front Desk Clerk - Pueblo, United States - Microtel Inn & Suites, Pueblo

Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Handle customer complaints as necessary
• Connect with the housekeeping department to ensure guest accommodations are ready

• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

• Comfortable taking telephone calls and mitigating stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred