Practice Manager - Burlington, United States - SaVida Health
Description
South Burlington, VTFull-TimeAbout The OrganizationSaVida Health, a private equity backed healthcare company, provides outpatient opiate and alcohol addiction treatment services.
SaVida is headquartered in Nashville, TN and currently operates in Massachusetts, Delaware, Vermont, Tennessee, Maine and Virginia and is developing the capability to expand rapidly to meet the needs of patients suffering from opiate and alcohol addiction.
SUMMARY:
Practice Manager is responsible for the day to day operation of the practice locations in Bristol and Pennington Gap. Coordinating office activities and operations to secure efficiency and compliance to company policies.
Supervising staff and dividing responsibilities to ensure performance within the guidelines, policies, mission, values and goals of the organization and is accountable and responsible for specific projects as assigned.
ROLE AND RESPONSIBILITIES:
Direct, plan and coordinate the work of the practice staff including supervision and evaluation, training and team buildingOrganize and attend weekly departmental meetings to maintain effective communicationEnsure adequate and qualified staff to carry out program activitiesPerform Community Outreach; Patient OutreachIn consultation with the RDO/COO, responsible for the selection, hiring, coaching, and discipline of the staffResponsible for the implementation, management, supervision and evaluation of all activities of the practice in accordance with regulatory standardsRoutinely assess staff members and overall organizations compliance with policies and procedures, employee orientation expectations, employee handbook, patient manual, patient bill of rights/responsibilities and codes of ethics and conductInvestigate and respond to complaints by staff, grievances related to patients and their treatment at the organization; answer client requests, letters and correspond as neededOversee patient appeal forms, process and follow through with rendering of decision including documentation and notificationServe as intermediary with Medical Director/APRN and pharmacy or other doctors involved in patient care as requestedOversee and assist with new employee orientation to ensure clarity and understanding of all organization policies, procedures and expectationsMeet regularly with all new employees to assure adequate transition into the organizationDevelop and maintain external collaborative relationships with local service providers; serve as a community liaison in order to promote the organization, goals, values and the services offered, develop presence within the community; learn about available resources available to patient within the community to create a cohesive collaborative approach to patient care and participate in community based meetings and committees as neededParticipate in the meetings and committees as requestedPerform other duties as needed or requested by the RDO/COOPosition RequirementsExperience and EducationBachelors Degree in business, education or healthcare administration required or equivalent experienceAt least two (2) years of experience in substance abuse treatment preferredAt least two (2) years of management experience requiredAt least two (2) years of Community/Patient Outreach requiredPreferred SkillsDemonstrated leadership, program development and decision-making abilitiesAbility to work independently and as part of a teamComputer literacy; typing skills, knowledge of EMRs (Athena Health Systems preferred), MS Word, MS ExcelAbility to work with individuals and groups from diverse populationsExcellent verbal and written communication skillsAbility to effectively manage time to meet deadlinesRepresent the organization effectively and professionallyAbility to build strong teams to meet performance goalsEOE STATEMENTWe are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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