IT Service Management Lead - White Plains, NY

Only for registered members White Plains, NY, United States

1 month ago

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Job summary

IDR is seeking an IT Service Management Lead to join one of their top clients for a remote opportunity.


Responsibilities

  • Develop, implement, and maintain Ivy's IT Service Management framework to ensure effective service delivery.
  • Oversee the day-to-day helpdesk function with the Managed Service Provider (MSP), ensuring timely ticket resolution and high customer satisfaction.

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