- Skill/Ability Knowledge:
IT Field Fleet Engineer - Syracuse, United States - F2OnSite
Description
2 days agoBe among the first 25 applicants
Contract to Hire.
Rate WILL increase with conversion after 3-6 months.**
Job Description
Contract to Hire.
You will start at $25-$26 for the first 90 days but your rate WILL convert to approx. $30-$32/hour afterwords.
Rate WILL increase with conversion after 3-6 months.**
We are looking for a Field Service Technician to accommodate up to 150 mile radius in and around Syracuse, NY.
Cable management and Electrical/Mechanical experience is a plus.
Will Convert to
Contract to Hire.
Rate WILL increase with conversion after 3-6 months.*
Able to demonstrate high initiative and ownership of issues
Able to make customers feel great about their support experience regardless of the outcome via high level, polished customer and relationship management skills
Must have strong leadership skills and a willingness and ability to work through tough situations and solve challenging problems
Extraordinary written, verbal and interpersonal skills are also a must
Must be ready and willing to commit to continuous education, certification and self-improvement
Must be able to act as a leader and set the example both technically as well as with all other employee responsibilities within his/her team
Install, upgrade, support and troubleshoot XP, Windows 10 and Microsoft Office Apple, Mac, iPad, iPhone and any other authorized desktop applications
Customize desktop hardware to meet user specifications and site standards
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineers will escalate the issue/problem to proper tier 3 support team member
Develop trends by monitoring and analyzing incoming calls, problems and support requests
Provide user data and application recovery
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Use tools and methodologies to load, copy and customize operating system configurations for deployment
Responsible for tracking hardware and software inventory
Familiarize end users on basic software, hardware and peripheral device operation
Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
Works with vendor support contacts to resolve technical issues within the desktop environment
Works with other IT team members regarding new branch builds and upgrades
Dealing with queries by following departmental procedures for fault resolution
Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
Maintains IT records and tracking for area of responsibility
Ensures that supported customer accurately completes the approved work request with the date and time of submission
Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
Maintain adequate knowledge of operating systems and application software used to provide a high level of support
Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
Soft Skills :
Thought Process:
Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities.
Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal:
Excellent customer service, technical, organizational, and communication skills in person and on the phone; effective listening and team orientation.
Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.Physical:
Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings.
Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.
Must be able to work in the elements (hot weather/cold weather).Company Description
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states.
F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix.
Learn more atWHAT WE DO:
Our focus is Hardware:
Desktops, Laptops, Servers, Printers, POS systems, and LCDs.
We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems.
We close thousands of service calls each week, and do whatever it takes to get our customers up and running again.
We specialize in all types of technology, projects, desktop support and more.
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states.
F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix.
Learn more atWHAT WE DO:
Our focus is Hardware:
Desktops, Laptops, Servers, Printers, POS systems, and LCDs.
We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems.
We close thousands of service calls each week, and do whatever it takes to get our customers up and running again.
We specialize in all types of technology, projects, desktop support and more.Seniority level
Seniority level
Entry level
Employment type
Employment type
Contract
Job function
Job function
Information Technology
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