Deli Attendant/ Barista - Memphis, United States - The Peabody Hotel Group

Description

Courteously greet and serve food and beverages to guests, ensuring hotel standards of service. Assist in preparing the Deli for service and always maintaining the cleanliness of the room.

Take food and beverage orders, retrieve, and serve beverages and food orders to guests according to hotel specifications, courteously and efficiently.

Receive and process all payment methods for Deli guest checks in accordance with hotel standards. Settle all guest checks in the computer system and maintain accountabilities for all financial transactions. Plan, prepare, set-up and provide quality service in Deli area of food production for to-go menu items. Maintain organization, cleanliness, and sanitation of work area and equipment. Assist in the maintenance of the Deli area and equipment.


Essential:

• Fluency in English, both verbal and written.
• Provide legible communication and directions.
• Compute basic arithmetic.
• 1 years' experience in a similar position dealing with the general public, cash handling and basic food preparation.
• Minimum 18 years of age to serve alcoholic beverages.
• Ability to: focus attention on guest needs, remaining calm and courteous.

* promote positive relations with all individuals who approach the restaurant and make contact by telephone.
* think clearly, quickly, maintain concentration and make concise decisions in pressure situations.
* focus attention on details.
* suggestively sell selected food and beverage items.
* maintain confidentiality of guest information and pertinent hotel data.
* provide clear, pleasant telephone communication with proper grammar.
* perform job functions with minimal supervision.
* work cohesively with co-workers as part of a team.
* perform job functions with attention to detail, speed and accuracy.
* prioritize, organize and follow up.
* follow directions thoroughly.
* read, write, count and understand diagrams.
* understand and execute all safety and emergency procedures (fire crowd control, inclement weather, bomb threat, etc.).
* knowledge of basic food preparations.
* perform proper knife skills and/or use of kitchen equipment (slicing machine, microwave, toaster, coffee maker, etc.).
* use good judgment.
* perform basic arithmetic.
* satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
* maintain regular and punctual attendance.
* adhere to Peabody grooming standards.
* exemplify Peabody Service Excellence.