Desktop Support Technician - Grand Rapids, United States - Motion Recruitment Partners LLC

Description

Our client is looking for a Desktop Support Technician for a 3-month contract in Grand Rapids, MI

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses.

Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months

Required Skills & Experience

1-2 years of related desktop and/or deskside support experience
Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
Excellent customer service skills
A+ Certification is a plus
What You Will Be Doing

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
Documents, maintains, upgrades, or replaces hardware and software systems.
Supports and maintains user account information including rights, security, and systems groups.
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
Network connection issues, track network connections back to network switches.
Escalates problems and issues to a higher level of support if unable to resolve.
Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.
Interacts with customers, responding to routine technical questions or request for information.

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