- Promote and maintain a culture of safety at all times
- Establish and maintain a culture that encourages communication, and where all team members feel valued, connected, and engaged in the success of the operation
- Coaches, guides, and mentors team members to ensure safety and operational metrics are met
- Responsible for monitoring all elements of the bus operation including bus scheduling
- Monitor staffing during start times and coordinate, support, and communicate re-balancing of Busing crews
- Prepare and present safety and operational briefings both internally to McGee and externally to our customers
- Lead a team in a fast-paced and ever-changing environment to meet and exceed operational targets while maintaining service, timeline, and compliance requirements
- Partner with other supervisors and leadership to ensure effective balancing of tasks and coverage
- Recognize and celebrate individual and team performance
- Conduct investigations and collect required information on operational/safety metrics
- Assists in safety incidents as well as ensuring documented follow-ups, lessoned learned, mitigations and corrective action plans are documented, managed, and implemented
- Evaluate individual and teamwork performance and provide necessary feedback. Coach and counsel as needed and document discussions and improvement plans
- Actively observes operation to identify areas of improvement in both safety, training, and operations
- Lead briefings with a focus on planned changes, explaining reasons for changes, safety topics, performance, and recognition
- Prepare and communicate various performance reports to team members and leadership, including shift reports, performance data, missed metric summaries/investigations, mitigation plans, safety incidents, equipment status, and staffing information
- Responsible for ensuring that equipment is available, maintained, and operated in a safe manner at all times, to include daily inspections and removal from service
- Perform required audits, investigations, and participates in/leads any disciplinary actions
- Foster an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride at all times
- Other duties as assigned
- One (1) year of supervisory and leadership experience required
- Highly self-motivated with the ability to juggle multiple tasks in a fast-paced environment
- Excellent communication skills
- Ability to diffuse tense and/or stressful situations and workplace conflicts
- Experience coaching and counseling employees on performance-related issues required
- Airport experience highly preferred
- Previous experience working in a unionized work environment
- Must have excellent customer service skills
- Proven excellent interpersonal and communication skills
- Self-motivated individual able to work collaboratively in a team environment
- Able to lead, motivate, and successfully communicate with a diverse workgroup
- Proven ability to direct the work of others in a positive way
- Ability to juggle multiple tasks in a fast-paced environment
- Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting
- Ability to lift up to 75 pounds on an occasional basis
- Flexibility to work varied shifts, weekends, and holidays
- High school diploma or equivalent preferred
- Must be at least 18 years of age
- Competitive Insurance Package
- Tuition Assistance
- Travel Privileges & Discounts
- Quarterly Bonuses
- Recognition Programs, incentives, and career growth opportunities
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Operations Supervisor - Seattle, United States - McGee Air Services
Description
Job Description
Job DescriptionMcGee Air Services is currently looking for an experienced and dedicated Operations Supervisor to join our Airport Services Team (Airport Busing) for our Seattle-Tacoma International Airport Operation.
If you have a passion for people, operations and aviation; this might be a terrific fit for you
Salary Range: $ $37.32 per hour (DOE)
The Operations Supervisor - Airport Services (Busing) will foster and support an inclusive and high-performance operation where team members, passengers and customer safety is at the forefront. This role monitors and assesses the bus operation and contributes to solutions that positively impact the overall program where safety, team member engagement and operational performance are paramount.
The Operations Supervisor anticipates operational needs, challenges, and provides the team with information to ensure a successful operation. This role also interfaces directly with the Airline consortium, Airline, and Port staff in planning, service, reporting, and troubleshooting capacities. By demonstrating open and honest two-way communication the Operations Supervisor ensures a successful operation at the station.
Key Responsibilities:
Minimum Qualifications:
The Benefits
CULTURE: McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive. McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.
Equal Opportunity Employer/Veterans/Disabled
McGee Air Services- An Alaska Airlines Company
Airport, Bus Driver, Shuttle Driver, Bus Supervisor, Leadership, Operations Supervisor, King County Metro, Pierce Transit, Bis Operations, People Leader, Advancement, Growth, Permanent, Direct Hire, Airport Jobs, Immediate Hire, Airport Bus, Transportation Manager, Manager, Supervisor, Ops Supervisor
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