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    • Customer Service Rep - Neenah - WSI

    WSI
    WSI Neenah

    1 day ago

    Default job background
    Full time
    Description

    We are seeking a detail-oriented and enthusiastic customer service professional to join our team at WSI. If you have a passion for working with customers and enjoy providing exceptional service, we want to hear from you.

    About the Role

    In this role, you will be responsible for providing timely and accurate information to customers regarding our services and pricing. You will also be tasked with resolving any issues that may arise and ensuring new and repeat business. Additionally, you will assist with inventory management and communication with both internal and external customers, including billing.

    Duties and Accountabilities

    • Respond to phone calls in a professional manner and reply to voicemails within 2 hours.
    • Maintain a working knowledge of various computer systems, including MS Word, Excel, and Outlook.
    • Enter data accurately and in a timely manner.
    • Understand company services and related pricing.
    • Stay up-to-date on new products and services as required by the company and customers.
    • Utilize the Standard Reporting process to provide customers with reportable information.
    • Analyze and respond to all questions from internal and external customers.
    • Work closely with both internal and external customers to resolve any questions or concerns related to orders or problems.
    • Accurately issue billing or credits in a timely manner after proper research and management approval.
    • Make customer relationship phone calls to new and existing customers.
    • Assist with other duties as needed.

    Required Knowledge, Skills, and Abilities

    • Enjoy interacting with customers via phone, email, or in person.
    • Possess strong organizational, problem-solving, multi-tasking, and decision-making skills.
    • Have a solid understanding of computer skills, including MS Word, Excel, and Outlook.
    • Be reliable and a team player.
    • Demonstrate exceptional customer focus and sense of urgency.
    • Bilingual speaking capabilities are a plus.

    Preferred Education and Experience

    • High School diploma
    • 1-3 years of customer service, administrative assistant, or data entry experience
    • Background in warehousing or inventory management is a plus
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Customer service rep