Field Support Agent - Austin, TX
2 days ago
Job description
Ever imagined saying, "I helped launch the future of transportation"?
We're rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.
We're live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you'll feel right at home here.
What's happening at Vay
- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & currently the 2nd largest commercial, driverless car fleet in the Western World.
- We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.
- We've completed 10's of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand
- ...And soon we'll be expanding across the US & Europe
Why this role is exciting
This is your chance to be at the forefront of one of the most exciting technology projects in the world. As a Fleet Support Agent, you'll play a critical role in bringing cutting-edge autonomous driving technology to life. You'll work hands-on with our vehicle fleet, making sure they're ready for action - clean, charged, rebalanced, and road-ready. You'll also contribute directly to testing and training processes, all while supporting a groundbreaking mobility solution in the vibrant city of Las Vegas.
Please note: This is an ongoing talent pool role. We review applications in batches based on operational needs, so responses may not be immediate.
What you'll be driving
- Rebalancing vehicles to key locations across Las Vegas to ensure optimal fleet availability
- Charging, cleaning, and performing quality checks on vehicles to deliver the best customer experience
- Acting as a safety driver during vehicle training and testing sessions
- Completing checklists and documentation to certify vehicles are safe and ready for on-road deployment
- Occasionally delivering vehicles directly to customers and assisting with pickups
What are we looking for
- A responsible and safety-conscious driver with a valid US driver's license and at least 2 years of driving experience
- Willingness to work afternoon/evening shifts and weekends (10pm–7am, 5 days over 7)
- Ability to pass a drug screening, including THC
- Organized, reliable, and detail-oriented, with a strong troubleshooting mindset
- An interest in autonomous vehicles and future mobility
- Resilient and comfortable working in a dynamic, tech-forward environment
The pay for this role is $18 and is paid bi-weekly. This role is eligible for medical, dental, vision, 401k, as well as PTO.
Why choose Vay
A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.
Huge scope for impact in a fast paced environment
Paid Vacation Days
401(k) programme
Health, Dental & Vision Insurance
All Vay team members receive 30% off their Vay rides
Exclusive external discounts
Regular team events throughout the year
Snacks & drinks in our Las Vegas office
For more information on Vay's physical demands, working environments and safety requirements, you can review this link. We'll also cover anything specific to this role during the first interview.
We'd love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.
We welcome applications from all backgrounds and experiences. If you're excited about shaping something truly groundbreaking, we'd be happy to hear from you.
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