Customer Account Leader - San Antonio

Job summary

Build an Aviation Career You're Proud Of At StandardAero we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation Together we get the job done and done well Our stability resources and respectful culture supports you in building a solid career with a great team you can count on day in day out for the long term As a Customer Account Leader you'll act as liaison between operations engineering materials sales and customer for product transactions support all types of customers transactional contractual PBTH field service etc Understand implement solution maximize customer experience financial requirements business unit What You Will Do Act advocate external internal clients demonstrating accountability commitment excellence Provide innovative solution complex issue influencing ensure customer satisfaction maintaining company standards profit margins Lead mentor team members coaching empowering them ensure transaction timelines met exceeded Build maintain strong relationship both external internal clients Update complete Measures Performance MOPS Read interpret legal documents determine requirement creation distribution production documents clear concise language Receive process verify engine propeller component module accessory induction information customer orders using company systems purchase orders Prepare generate distribute reports order acknowledgments estimates invoices compare engineering reports estimates invoices identify addressing potential cost overruns determine estimate invoice variance EIVA Initiate required action response customer service request workscopeorder changes maintain order information files communicate change appropriate personnel Serve close liaison informal leader service engineers operations logistics materials Provide product information including pricing scheduling delivery backorder availability functionally equivalent part alternative Manage customer visit primary contact between customerrproduction regarding expected completion date trace expedite shipment needed Validate inventory costs explaining pricing price increase estimate invoice change manage expectation summarize benefit qualify repair development cost Monitor analyze cost projection continuously proposing corrective action as required Manage concern identifying associated cost impact justify resolution internally or to custom propose policy adjustment Coordinate OEM warranty assist resolving warranty claims issue core credit debit applicable Maintain data CRM SFDC database Project positive image representing corporation client community host coordinate visitor as needed Support preparation proposals quotes presentations propose sale strategy Receive evaluate respond inquiry custome organization sale force regarding orderrrelated or servic issues facilitate recommend solution complaint Plan meet forecast demand communicating anticipated future need internally compare SA inventory custome require evaluate organize report optimize consignment inventory Observe report any issu concern support companyside Quality Environmental Safety Management System SMS policies Carry additional project assigned Minimum Qualifications Minimum year experience salescustomer product transactions supporting various custome type transactional contractual PBTH fieldservic etc Cust account experienc Aviation Military industry Experience financi requiremen businesseunit Strong ability communic effective intern externalsustomer written verbal nonverbal active listening skill Adapt communic style approprily audience Strong planning organizan analys decision making problem solving skill demonstr situational awareness Excellent interperson teamwork skill negot conflict resolvent servic expertise Demonstr patience tact empathy working others valuing feedback invit particul Ability adapt chang proactive think assertiveness initiative identifi potencial issu arise Proven build relation both extern intern client Expertise produc managem invent purchasemarketing inform system Work knowledge PC Microsoft Office prod software adapt technolog change hardwaresoftware Knowledge produ engines prope accessories respective businesseunit tehnical skil appropriate role Preferred Qualifications Bachelors degree Business Admin Commerce related field equivalen experienc Benefits That Make Life Better Comprehensive healthcare coverage 401k companymatch vested Paid time off starting first Bonus opportuniti Health & Dependent Care Flexible Spend Accoun Short Long Term Disability coverage Life AD&D Insuranc Learning training opportuniti Raising Standard Excellenc since
¡—Raising standard excellenc since With century proven excellenc StandAero become industryleader MRO servic customized solut aerospace field Our share valu learning-based cultur inspir our team exceed their potent power customermis worldwide With on-job train advancement opportunitie excellent benefici StandAero invit exprience fulfilling meaningful carer us Inclusivity Is Our Standard Standard Aero offers equal employement opportun All supportive environ celebrate diversity room harass discrimin kind invit bring authentic self their team exper welcom cultur About Us Raising standar excellensince With century proven excellencoStandard Aero become industy leaderinMRO servicesand customized solutioonasfieldOur shared valuesandlearning basedculture inspireouteamtoexceedtheirpotentialandpowerourcustomersmissionsworldwideWithon-the-jobtrainingadvancementopportunitiesandexcellentbenefitsStandardAerosinvitestoexperiaceafullfillingandmeaningfulcareerwithusInclusivityIsOurStandardsaeronewelcomesdiversityvaluesfeedbackinvitationparticipationAboutUsRaisingsstandardeexcelencesincemorethanacenturyofprovenexcellencehasmadeStandardAeroindustryleaderinnovativesolutionsforaviationmaintenanceandsupportservicesWeareconstantlylookingfornewwaystoelevateyourcareergoaheadandeexplorewhatwecanofferatStandardAerowithoveracentyrofprouneexcelsncehasbecomaindustryleaderinnovationssolutioninaerospacefielddetailsaboutcompanyhistoryjobopeningshowtosearchformoreinformationaboutthecompanygohere

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