- Generate accurate detailed job reports on a timely basis.
- Assist with scheduling jobs with customer.
- Generate work orders for technicians.
- Work with team to prioritize and formulate an appropriate schedule to execute client work.
- Assist with quote creation.
- Progress job status and assist team with job close-out.
- Communicate with clients, management and their team for effective problem resolution and transfer of pertinent information.
- Accountable for maintaining status of projects and providing the client with this information.
- Conduct client communication in a highly customer service-oriented manner and potentially expand the scope of project work as well as negotiate any extra charges associated with work performed.
- Help manage the on-going schedule and travel planning to facilitate timely response to customers.
- All work and decisions shall be conducted in strict compliance of all regulatory law.
- Observe all safety rules and Best Practices; Follow all company policies and procedures.
- All work and decisions shall be conducted in strict compliance of all company and regulatory laws.
- Other duties as assigned by manager or Project Managers.
- Associate degree in related field or experience equivalency and a minimum of 2 years related experience.
- Ability to read and understand complex blueprints, schematics, parts lists, and additional technical materials for troubleshooting circuit breakers and electrical power equipment.
- Effectively communicate verbally and in writing with customers and peers.
- Dependable and responsible with good judgment and organizational skills.
- Good customer service, time management and follow-up skills.
- Self-management of assigned projects and job cost accountability to perform work within budgeted cost estimates.
- Able to meet deadlines and handle multiple tasks.
- Able to work with various people throughout the organization-Customer Focused.
- Focus on accuracy and efficiencies.
- For positions that utilize a company vehicle, will be required to have a valid driver's license.
- We pride ourselves on our integrity and expertise. We don't cut corners.
- You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
- You conduct yourself professionally, ethically, and honestly.
- You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
- You are on time and preplan time off.
- You produce a quality product.
- Our number one concern is our customer and our long-term relationships with them prove our dedication.
- You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
- You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.
- We are dedicated to growing the company and our employees.
- You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
- You seek out new assignments and assume additional duties.
- You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).
- Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
- You efficiently and thoroughly complete assignments.
- You perform work assignments independently.
- You propose new ideas and find better ways of doing things.
- We are efficient, reliable and no nonsense. We work hard, but we also play hard.
- You follow through on commitments in a timely way.
- You produce easily understandable and accurate reports that meet customer and/or Company expectations.
- You actively listen. You seek advice and help as appropriate.
- You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).
- Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
- You collaborate to create the best solutions for each other and our customers.
- You build strong relationships within the team, across RESA departments and locations and with customers and vendors.
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Project Administrator- Low/Medium Voltage Test Report Technician - San Jose, United States - Resa Power
Description
Position SummaryThe Project Administrator is responsible for being an organized, service-orientated individual to manage projects for a variety of Customers.
Position is responsible for communicating with a variety of departments, vendors, employees, and customers to ensure projects are completed on time and to budget.
Position also will suggest additional services to Customers.Responsibilities
Required Experience and Qualifications:
RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do RESA Power has locations throughout the United States & Canada.
Our Mission
Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle.
Our Vision
To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.
We do it right
Compensation:
Pay range for this role ranges from $25 to $30 (depending on experience) per hour. Full benefits including medical, dental, vision, company paid life insurance, Employee Ownership Plan, matching 401k, and paid time off.
Travel: 0-30%
Physical Demands:
Lifting or moving a minimum of 50lbs on a daily, crawling, climbing, standing for long periods of time, and working in non-ideal conditions.
Also responsible for completing computer work.RESA Power is an equal opportunity employer.
Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
