IS Systems Support Specialist - Des Plaines, United States - Lutheran Social Services of Illinois
Description
Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities.
For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference.
LSSI is hiring a full-timeIS Systems Support Specialist.
Under supervision, provide technical support for applications, desktop, network, and telephony systems in the Agency, working from the System Support Center.
Benefits and Perks:
LSSI is growing Come be a part of this rewarding environment, and enjoy the knowledge that you're helping make a positive difference in the lives of others, as well as these career advantages:
On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
Competitive salary based upon relevant education, experience and licensure.
Salary $55,000/Annually.
Opportunity for advancement.
Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
The paid training you need to learn, grow, and succeedEssentialFunctions:
Provide Level 1 and 2 support for applications, usage questions and technical problems, via phone or at user workstations at CSO.
Under supervision, install, configure, test and troubleshoot personal computer systems, following established standards.
As required, coordinate the work of vendors, service providers and contractors.
Grant security access to corporate networks and applications.
Position Qualifications:
Bachelor of Arts or equivalent or three to five years of relevant job experience.
IT certifications preferred.
Ability to work independently and also understand when to escalate and involve team and supervisor.
Leadership in identifying repeated issues and work with higher level engineers to bring permanent resolutions.
Documentation skills to ensure users are able to help themselves in resolving issues.
Good understanding of SaaS and on-prem applications.
Good understanding of how an organization's technology landscape works.
Excellent understanding of the Microsoft Operating systems, preferably Windows 10 and 11.
Excellent customer service skills in conversation to resolve issues expeditiously.
Excellent oral and written communication skills.
Excellent communication, organization, presentation and pc/computer skills (including proficiency with Microsoft Office – Outlook, Word, Excel and PowerPoint) along with other related software.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.
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