MDS Operations Specialist, FIFA World Cup 2026 - Miami - Fifa

    Fifa
    Fifa Miami

    5 hours ago

    Description
    MDS Operations Specialist, FIFA World Cup 2026

    Department: FWC26 Corporate Staff B

    Employment Type: Fixed Term - Full Time

    Location: Miami

    Reporting To: Senior Manager, Distribution

    Description

    At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26 will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

    THE POSITION

    The Master Delivery System (MDS) is the application used to regulate and monitor the flow of vehicles accessing FIFA World Cup 2026 venues. The person in this role will support the MDS Manager, Distribution in overseeing the MDS operations.

    Reporting organisationally to the MDS Manager Distribution and the Senior Manager, Distribution, the MDS Operations Specialist will be a key member of the FIFA26 Logistics team, and work in close collaboration with FIFA Zurich key collaborators and other key individuals. This position focuses on maintaining system accuracy, assisting users, monitoring delivery schedules, and ensuring data consistency across venues. The MDS Operations Specialist serves as a key point of contact for functional areas, suppliers, and venue teams using the system.

    The main responsibilities and oversights of the MDS Operations Specialist for the FIFA World Cup 26 include:
    • Support the setup, testing, and daily operation of the Master Delivery System (MDS) across all tournament venues.
    • Monitor incoming delivery requests and schedules in the MDS, ensuring accurate data entry, approval workflows, and conflict resolution.
    • Provide operational support and first-line assistance to MDS users (internal teams, suppliers, and venues).
    • Assist with user onboarding, training sessions, and help documentation to ensure consistent use of the system.
    • Generate daily and weekly reports on MDS performance, delivery trends, and system usage for review by the MDS Manager and Senior Manager Distribution.
    • Collaborate with Venue Logistics and Distribution teams to align MDS data with actual delivery operations and timing.
    • Support troubleshooting of technical issues in coordination with the MDS Manager and the system vendor.
    • Help develop and maintain standard templates and operating procedures for MDS use.
    • Ensure that all delivery activities recorded in the MDS comply with FIFA safety, security, and sustainability guidelines.
    • Assist in post-event analysis and lessons learned documentation to support continuous improvement.
    YOUR PROFILE

    ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one's behavior, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.

    DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

    INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

    INITIATIVE: Capacity to do things on one's own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

    INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

    LEADERSHIP: Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.

    VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

    Education & Qualifications
    • Batchelor's Degree or similar level of education in Logistics, Supply Chain Management, etc.
    Work Experience
    • 2-4 years of experience in logistics, distribution, or transport operations (event or sports industry experience preferred).
    • Excellent organizational skills and attention to detail in fast-paced environments.
    • Strong data management and reporting skills with proficiency in Excel and MS Office tools.
    • Team player with a strong customer-service focus, comfortable across all levels of communication and a desire to go the extra mile.
    • Ability to present and clearly communicate to audiences in a multitude of public/private settings as required.
    • Proven track record in managing complex projects, multi-tasking, and prioritization of tasks and deliverables.
    • Willing to work to complex, tight, immovable timelines while maintaining a positive attitude, exhibiting patience, persistence and experience working in a multi-cultural, multi-national environment.
    Languages
    • Fluent in English (written and spoken)
    • Spanish and/or French proficiency is a plus
    Technology
    • Proficient in MS Office (Excel, Word, PowerPoint, Teams, Visio & Project) and planning software and online collaboration tools
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