FT Customer Care Advocate - Madison - iRhythm Technologies

    iRhythm Technologies
    iRhythm Technologies Madison

    3 days ago

    Description
    [Call Center / Customer Service / Remote] - Anywhere in U.S. / Up to $25 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Care Advocate at iRhythm Technologies, you will: Respond to inquiries, manage tickets/emails, and provide timely updates to patients, providers, and internal teams; Make outbound calls to patients to explain coverage, responsibilities, or payment options; Document all interactions and coverage details in Salesforce with accuracy; Maintain updated and complete patient and insurance records; Ensure compliance with FDA regulations and HIPAA privacy requirements; Consistently meet productivity, quality, and service-level metrics...Hiring Immediately >>

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