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Operations Manager - Makawao, United States - Josh Jerman Team
2 weeks ago
Description
Job Description
Job DescriptionJOSH JERMAN TEAM SEEKING OPERATIONS MANAGER
(Candidates must be current or former Hawaii residents)
The Josh Jerman Team, the #1 real estate team on Maui (2023), is seeking an Operations Manager to add to its dynamic and growing business.
The successful candidate will enjoy working in a fast-paced and growth-oriented environment where there is opportunity to make a powerful impact with the team and for its clients.
Position Description and Requirements:
The Operations Manager is a Master of Systems, consistently seeking new, innovative, and efficient business processes that save time and money, allow the organization to grow, while adding value to team members and clients. Primary oversight for the DOO includes five key areas: Vision & Growth Implementation, Operations Management, Lead Generation & Sales Management, Listing Management, and Budget/Financial Management.
Specific Operations Manager responsibilities include, but are not limited to the following:
· Ensure that all activities and priorities support the mission & vision of the overall goals of the organization
· Hold the team at a high level of accountability to ensure they are on track on their goals
· Oversee and track the team's production through tracking metrics and systems
· Create and execute a clear growth path utilizing business planning tools
· Ensure that all activities and priorities support the mission & vision of the overall goals of the organization
· Grow, Protect, and Manage the brand
· Commit to investing in the people on the team and regularly provide them with learning and growth opportunities
· Create, maintain, and improve the operation manuals that document all systems and standards to run the business to ensure all processes are up to date. Develop metrics to hold the systems accountable.
· Responsible for recruiting, hiring, training, consulting, on boarding/off boarding of team members
· Responsible for updating and maintaining the job responsibilities & performance standards for team members
· Manage all administrative support including virtual assistants
· Build, implement, and manage all systems for escrow transaction & listing coordination, team communication, client communication, financial management, database management, and marketing
· Serve as gatekeeper and the first point of contact in handling client inquiries or complaints
· Maintain and improve culture and teamwork, always utilizing our Core Values while promoting a positive atmosphere
· Coordinate special events for clients and team
· Manage Team Lead's calendar
· Lead team meetings
· Create & organize team trainings
· Responsible for brand awareness and consistency among all public sites and social platforms
· Build and maintain relationships with vendors and select allied resources
· Responsible for learning and mastering new technology systems to implement and train the team to utilize for maximum efficiency
· Manage & oversee transactions and training of the admin team, including TM/TCs
· Responsible for creating and maintaining all lead generation systems, tracking
· Maximize CRM & database management efficiency, including all campaigns
· Provide monthly reporting on lead tracking and conversion to ensure maximum ROI
· Responsible for tracking incoming and outgoing agent referrals and maintaining strong relationships and excellent care systems with all referral sources
· Manage inside and outside sales systems & dedicated phone lines
· Assist team lead with additional admin support where needed
· Create, manage, and implement all listing management processes and systems
· Responsible for creating and implementing financial systems to ensure profit goals are met
· Manage Team Budget and P&L, provide reporting
· Work with bookkeeper and team lead regarding budget and income statements and other financial reporting
· Coordinate the purchase, installation, and maintenance of all office equipment
· Manage and implement all client care, database, transaction and post-closing systems, checklists, etc.
Job Requirements:
· Proactive, positive attitude
· Learning-based
· Successful track record in operations, project management, or related field
· Hawaii Real Estate License (can be acquired while in role)
· Proficiency with adapting new technology (internet & software programs)
· Microsoft Office Suite proficiency (word, excel, powerpoint)
· MLS proficiency
· Goal setting, planning, accountability skills
· Problem solving skills
· Excellent communication skills
· Must live on Maui and work from office (upcountry), this is not a remote position
Compensation & Benefits
· Base Salary with Bonus Structure. Base salary range $60,000-$72,000 DOE. Bonus potential of additional $50,000+
· Medical Benefits Included
Interested candidates please apply through ziprecruiter or email the following to
Cover letter, resume, writing sample (from you, not AI generated), DISC Assessment Report - if you don't have one, please complete a free one at
No phone calls please
