Merchandise Lead Hurricane Harbor Splashtown - Spring, TX
1 day ago
Job description
Overview:
The Merchandise Lead oversees daily operations in assigned locations, ensuring quality service and compliance with company standards. This role provides leadership to team members, fostering a positive and efficient work environment while maintaining operational excellence and guest satisfaction.
Responsibilities:
- Direct and monitor Merchandise operations within assigned locations.
- Support team members to ensure smooth daily operations.
- Maintain consistent communication with team members, co-leads, supervisors, and senior management.
- Ensure adherence to safety, sanitation, and quality standards.
- Ensure proper cash handling and accurate POS transactions.
- Assist with training and coaching for team members.
- Monitor inventory levels and coordinate replenishment.
- Resolve guest concerns promptly and professionally to maintain high satisfaction.
- Drive compliance with company policies and operational procedures.
- Ensure that all safety goals are reached; Safety Audits are turned in and that all Safety Guidelines are followed.
- Support revenue goals through efficient operations and cost control.
Qualifications:
- Leadership & Team Management – Ability to motivate, coach, and manage staff effectively.
- Communication – Strong verbal and written communication for clear coordination with team and management.
- GuestService – Commitment to delivering exceptional guest experiences.
- Conflict Resolution – Skilled in handling associate or guest issues professionally and promptly.
- Organizational Skills – Ability to manage schedules, inventory, and operational priorities efficiently.
- Attention to Detail – Ensuring compliance with recipes, presentation standards, and safety regulations.
- Problem-Solving – Quick thinking to address operational challenges and maintain smooth service.
- Time Management – Ability to prioritize tasks in a fast-paced environment.
- Labor and Compliance-Must adhere to all federal, state, and company labor laws, including scheduling, breaks, and overtime regulations.
- Adaptability – Ability to adjust to changing guest needs and operational demands.
- Reliability & Dependability – Consistently punctual, trustworthy, and committed to maintaining standards.
Technical Skills
- POS System Proficiency – Familiarity with point-of-sale systems for transactions and reporting.
- Compliance Knowledge – Understanding health, safety, and service regulations.
MinimumRequirements
- At least 15 years of age or older.
- Work in varied weather conditions.
- Must obtain and maintain ServSafe Food Handlers Certification.
- Must be willing to work on a flexible schedule, including nights, weekends, and holidays.
- Black slip- resistant shoesrequired
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must adhere to grooming guidelines, including wearing non-slip shoes. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feet; reaching hands and arms; and talking or hearing. The employee frequently is required to stand, walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to twenty pounds, frequently lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate to high.
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer.
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