- Demonstrated ability to analyze and solve complex problems or data and draw logical and practical conclusions.
- Demonstrated ability to act independently and as a successful team member.
- Demonstrated ability to organize, establish workload priorities, and strong time management skills.
- Excellent written and oral communication skills.
- Outstanding customer service skills.
- Familiarity with CalSTRS Systems (Preferably START & MIC), policies and procedures, and the Teachers' Retirement Law.
- Experience using Microsoft products (Word, Excel, Outlook, etc.).
- Tactfulness, discretion, and professional discipline.
- Alternative work schedules
- Flexible work hours
- Remote work options
- Medical benefits, including health, dental and vision insurance
- Paid holidays and a defined benefit retirement program
- More than four weeks of vacation/sick leave for leaders
- More than three weeks of vacation/sick leave for staff
- Health insurance in retirement
- Employee Assistance Program
- Loan forgiveness under the federal
associate governmental program analyst - Yolo County, United States - CalSTRS
Description
Job Description and Duties
This position is being re-advertised. Those who have previously applied are still being considered and do not need to reapply.
The CalSTRS Service Retirement Division is seeking a motivated individual to work as an Associate Governmental Program Analyst (AGPA) on the Benefit Resolution, Appeals & Legislation Team.
The Service Retirement Division is the largest benefit program within CalSTRS and responsible for the timely and accurate delivery of benefits to retired California educators.
The Benefit Resolution, Appeals & Legislation Team receives, analyzes and resolves escalated member inquiries; communicates with members both verbally and in writing; conducts the internal appeal process and implements outcomes for the Service Retirement Division; assists with the external appeal process; proposes, analyzes and implements legislation that impacts the Service Retirement Division; facilitates requests for Legal Opinions.
Under the general direction of the Pension Program Manager I, the Service Retirement (SR) Benefit Resolution, Appeals and Legislation Team (BRAL) incumbent works independently and in a team environment exercising a high degree of initiative, independence and good judgment in the course of interpreting and applying current law or changes in policies, procedures and administrative directives. The incumbent independently performs the most complex analytical tasks, including responding to internal and external customers, ensuring responses are correct, consistent, complete, concise and compassionate; processing and quality checking reissued payments; and the analysis and preparation of Decision Letters for review and signature by SR Leadership. The consequence of error is critical and could have a significant impact on members, beneficiaries and CalSTRS.
The ideal candidate will possess the following skills:
Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.
Telework Information: We offer a hybrid approach including in-office and remote work solutions with staff working on-site at our Headquarters in West Sacramento 2 days per week.
Benefits
CalSTRS offers a competitive pay schedule and a work-life-balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee's bargaining unit and conditions of employment. Some benefits include: