Hardware Support Engineer with Security Clearance - Annapolis Junction, MD, United States - Hewlett Packard Enterprise Company

Description

TS/SCI with Full Scope Poly REQUIRED US citizenship is required Location: Onsite Annapolis Junction, MD Responsibilities: Provide onsite and phone support to customer
Apply technical knowledge to operate a technology area (e.g
server administration, technical security management, performance management) or customer group with moderate risk/complexity.
Integrate technical knowledge and business understanding to create solutions for customers.
Resolve most technical incidents independently within your technical area
Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
Apply HPE solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters.
May identify additional services that could lead to future service revenue growth.
Build strong relationship with management in assigned accounts.

Education and Experience Required Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in hardware repair.

Knowledge and Skills: 5 to 7 years' work experience in hardware repair
A+ certification preferred
Security + preferred
TS/SCI security clearance with a Full Scope Poly is required.
Comprehensive business, technical, or functional knowledge
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